I concur with Tammy. We also spent thousands over a two year period. We went in this past week because we wanted to replace a tree that died that was not guaranteed anymore as it was over a year old. We asked if they would come out to look at the other trees still under warranty to let us know if the rest were going to make it. He became rude and indignant that we were asking him to come look at the trees. Half our trees are still supposed to be under warranty but they refused to honor it. Stating it was a really cold winter. Unbelievable to me that a customer can spend thousands and be treated so poorly, we were looking for advice, not free trees. In 2014 we bought 10 6ft evergreens and a birch. Three had to be replaced. We let them replace them with their stock not exactly what we had purchased. Those three look terrible. Which by the way do not get 12 months of warranty from their replacement date. Then we bought 19 more trees. Of those, one has already been replaced, again with what they had in stock, not exactly what we had purchased. We called three times only to be told we had to come in in person to request they come out and look at the trees. It has been 6 days since we went to the garden center and I am still upset as to how we were treated. And did they come out this week to evaluate the trees we spent thousands on? No. I will never recommend this company and have half of mind to put a sign out in front of the dead trees letting everyone know where they came from and the terrible service we received. What is sad for them, that all they had to do was come out and evaluate the trees and we were ready to purchase another 21 trees to finish off the yard. Their loss. I have no respect for them.