I have been to other dog groomers in the past. The service at Cappoochino's is above and beyond. I found this place because I needed a self-serve dog wash. The staff is incredible and so knowlegable. They take the time to help even though you are at a self-serve. My dog had an ear infection and I was trying to avoid them while bathing him. Not only did they show me some bathing tips, but they offered to clean his ears after the bath. They took out the extra hair and put a nice powder in his ears. I asked how much and they said "nothing". I'm glad that they have a tip jar. Although I was happy with my current groomer, they just do not act like they love animals. I had to drop my pets off for the entire day. i decided to try them for the grooming of one of my dogs, and now they will both go there. There prices are competitive, the dog only stays for 2 hours, and they treated my dog wonderfully, They explained why they cut her the way they did and they even had hair samples to show me when I got there so I could see the matting underneath the surface. They told me what a good girl my dog was and that she had enough after 2 hours which is understandable. I just cannot believe their compassion for animals. I see that less and less now-a-days. they definitely have my business and I will be recommending them to everyone I know.