Wanted to love our experience with Sandra's as I bought my prom dress there and am now in the wedding industry and wanted to be able to refer people with confidence. They were supposed to order a gown in for us, which never arrived and they didn't call and tell us or remember that we had ordered it, so my daughter was disappointed when we went to our appointment The sales people could not have been sweeter while choosing gowns. When we were wavering on a gown the owner popped in to tell us about another girl who wanted this gown and was coming back the next day to buy it with her parents, but my daughter was nicer and "deserved" it more, so if we want it, we should get it. This was at least, not professional at worst a lie. We did buy the dress. The kicker for me was when we went to pick it up last night, we were asked to sign a form stating that the dress was in good shape, no tears, etc. that is reasonable. I suggested my daughter try it on again so I could make sure it was OK, before signing. I watched the front desk ladies exchange looks and although they set us up in a dressing room, did not feel as though it was happily. All in all, I would avoid going back. There are plenty of other large bridal salons in NY, NJ and PA.
Absolutely love this store! I went to Bridals by Sandra 1st because my mother went there and purchased her wedding dress. I can understand why she did! Customer service was excellent! My bridal consultant was very nice and knew exactly what to get for me to try on after just telling her two things I would like in a dress. They're honestly fantastic at what they do. I definitely recommend every bride check out this store!