This place is TERRIBLE!!! A Saturday morning at around 1AM I called for a cab to come to my hotel. I gave them my address, Hotel name , Room number and my personal phone number. The cab never came! I called a second time and told the dispatcher we would wait outside. I got text messages stating the cab was on its way. First was 1:29 AM Cab 37 he went to the wrong hotel and told us to call another cab after we informed him he was at the wrong hotel. I called the cab company again gave all my info AGAIN and was told by a dispatcher a cab was on its way. I also told her what the cab driver did and said and it was ignored. Again the same cab was dispatched. 1:37, 1:38, and 1:42 I was text'd stating a cab(# 37,1868&164) were on their way. We moved closer to the driveway so we could flag the cab driver in thinking maybe they somehow didnt know the location. We saw a cab and tried to flag him done but he just sped up and drove past us. Again I called the cab company! This time I was told that even though I had given my exact location including room number they only send their cab drivers out to a general area at that time on Saturday. I asked why after multiple calls am I just being informed of this? I got no real answer just a generalized oh thats how we do it so when I see a cab near I have to flag him down. They never stop! They always drove directly past us. So it ended up that we walked to our destination. During the week I went to Target. I figured I would call them again because it was a weekday and service would be better. I called about 7:15 PM. I got 7 text messages stating cabs were on their way. Finally about 7:45 a cab arrived and refused to give us a ride stating we had too much stuff. I specifically asked the dispatcher to send a cab that had room for our shopping bags, stroller and 2 people. So I am mad called thenm back again stating how upset I was with their service and the attitudes of their cab drivers and I am going to report my experience with their company and workers to the BBB and who ever else will listen! 8:01 PM got a text that cab was on its way. They sent a van this time who took us straight back to our hotel. If you dont mind waiting for hours or at times indefinitely and being treated like you are unimportant then this is the company to call! I called Green Cab the next time I was at Target. They told me a cab would be there in 15-20 minutes. Guess what! It was there! The driver helped me load and unload my shopping bags and was very polite. Also the dispatcher has more knowledge of the process of the company too. I never had to call them asking where my cab was! THE GREEN CAB JUST CAME! DON'T CALL (408) 777-7777 YOU WILL NOT BE HAPPY WITH YOUR EXPERIENCE!!!!!!!!!!!!!!