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Yellow Checker Cab Co.

(408) 809-1443

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Business Details

78

years

in Business

Hours:
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General Info:
Taxicab Drivers are Drug-Tested with Background Investigation Certifications and Insured * 350 Subscribing Taxicabs * 24 / 7 Call-Center for Reservation Request, Providing Immediate Service * Taxicabs Service All Bay Area Airports Including San Jose Airport, San Francisco Airport and Oakland Airport AMENITY * Professional customer service representatives * open 24 hours ASSOCIATION Taxicab Paratransit Association of California Taxicab Limousine Paratransit Association Chamber of Commerce Spoken Languages: Espanol
Extra Phones:

Willow Glen: (408) 269-8294

Santa Clara County: (408) 777-7777

Santa Clara: (408) 293-1234

Sunnyvale: (408) 744-1234

Cupertino: (408) 733-1234

Palo Alto: (650) 321-1234

Main Office: (408) 293-0301

Willow Glen: (408) 269-

Services/Products:
* Taxicab * Airport Transportation * 24 / 7 Call-Center for Your Reservations and Requests BRAND * Yellow Cab of San Jose * Checker Cab of Silicon Valley * Checker Cab of Sunnyvale, Mountain View * Yellow Checker Cab
Location:
San Jose, Santa Clara, Milpitas, Sunnyvale, Mountain View, Palo Alto, Menlo Park, Campbell, Cupertino, Saratoga, Los Gatos, Monte Sereno
AKA:

Yellow Cab of Palo AltoYellow Cab of Los GatosYellow Cab of Cupertino

Categories:
Taxis, Airport Transportation

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Reviews

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Updated: 10/5/2014

Posted: 3/26/2014

Overall

This place is TERRIBLE!!! A Saturday morning at around 1AM I called for a cab to come to my hotel. I gave them my address, Hotel name , Room number and my personal phone number. The cab never came! I called a second time and told the dispatcher we would wait outside. I got text messages stating the cab was on its way. First was 1:29 AM Cab 37 he went to the wrong hotel and told us to call another cab after we informed him he was at the wrong hotel. I called the cab company again gave a...view morell my info AGAIN and was told by a dispatcher a cab was on its way. I also told her what the cab driver did and said and it was ignored. Again the same cab was dispatched. 1:37, 1:38, and 1:42 I was text'd stating a cab(# 37,1868&164) were on their way. We moved closer to the driveway so we could flag the cab driver in thinking maybe they somehow didnt know the location. We saw a cab and tried to flag him done but he just sped up and drove past us. Again I called the cab company! This time I was told that even though I had given my exact location including room number they only send their cab drivers out to a general area at that time on Saturday. I asked why after multiple calls am I just being informed of this? I got no real answer just a generalized oh thats how we do it so when I see a cab near I have to flag him down. They never stop! They always drove directly past us. So it ended up that we walked to our destination. During the week I went to Target. I figured I would call them again because it was a weekday and service would be better. I called about 7:15 PM. I got 7 text messages stating cabs were on their way. Finally about 7:45 a cab arrived and refused to give us a ride stating we had too much stuff. I specifically asked the dispatcher to send a cab that had room for our shopping bags, stroller and 2 people. So I am mad called thenm back again stating how upset I was with their service and the attitudes of their cab drivers and I am going to report my experience with their company and workers to the BBB and who ever else will listen! 8:01 PM got a text that cab was on its way. They sent a van this time who took us straight back to our hotel. If you dont mind waiting for hours or at times indefinitely and being treated like you are unimportant then this is the company to call! I called Green Cab the next time I was at Target. They told me a cab would be there in 15-20 minutes. Guess what! It was there! The driver helped me load and unload my shopping bags and was very polite. Also the dispatcher has more knowledge of the process of the company too. I never had to call them asking where my cab was! THE GREEN CAB JUST CAME! DON'T CALL (408) 777-7777 YOU WILL NOT BE HAPPY WITH YOUR EXPERIENCE!!!!!!!!!!!!!!view less

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Posted: 1/11/2013

Overall

These guys are the fastest responders, their cars are in better shape and cleaner that the other cab companies. Plus they have due background checks on the drivers and the Police department regularly tests and certifies the drivers.

I also like how easy it is to use their website or app on my mobile to order a cab. The text a cab feature is really cool!

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Updated: 6/11/2015

Posted: 6/24/2011

Overall
DON'T BOTHER....THEY DON'T DES...

DON'T BOTHER....THEY DON'T DESERVE EVEN A ONE STAR RATING ...MORE LIKE A QUARTER OF A STAR RATING...This past week I have had the need to use cab service five times...let me preface my comments by saying I grew up in New York City where all the cabs were yellow cabs and the cab driving was an art and an art to be proud of...so back to this past week...each time I called for a cab, ???I had to give the cab driver directions to a hospital that was maybe a 10 minute drive from my home...i...view moren 2 cases the driver was leaning as he drove with his right arm draped across the passenger seat and in all cases the drivers obviously were driving slower than the flow of traffic, with I'm guessing the intent of pushing up the meter...I challenged one driver and told him I knew he was taking the long way to get to my destination, he then told me I could pay him what I wanted because he'd been caught...when I challenged another driver and told him I could walk faster than he was driving he got an attitude and asked why I'd called a cab, this on top of the fact that his english was so poor, he shouldn't have been talking at all...these interactions with yellow cab have been the worst cab rides I've ever had and I've ridden in cabs in cities all over the country...I dread to think that visitors to San Jose are being subjected to this kind of lousy driving and customer service...I will never set foot in a yellow cab again and I will certainly never recommend them to anyone and if asked by someone what cab company to call...it would not be yellow cab!!! You people should be ashamed of yourselves..you give yellow cabs anywhere a bad name!!! I only remember two of the driver #'s 158 & 249...but you should fire them immediately!!!view less

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Updated: 6/11/2015

Posted: 1/27/2009

Overall
Cab drivers rejecting my fare

I work hard and I work late. I usually try to catch a cab in downtown palo alto before 2 am when there are cabs waiting. If not, I call these people because they are supposed to be company with most cabs around Palo Alto. In fact, their drivers sit and wait at the Sheraton all night. I don't take a long ride by any means but I tip 3 dollars for a 7 dollar cab ride every time I take a cab. It seemed to me like the cab drivers were generally OK with this, especially given that I was OK ...view morewith them not turning on the meter sometimes when I haled a ride from downtown (which means they don't lose their place in line).

Today, I called at 2:45am for a cab, called back 20 minutes later b.c it never takes that long (and it down-right shouldn't).
I was told someone would be there in 15 minutes.
I got to playing video poker (thanks, iphone) and soon enough it was 3:45am and no word from the cab company even to tell me that they couldn't get me a cab.

When I called them back, me and the dispatcher had a fun little talk that went more or less like this:
- Hey dude, it's been an hours and I haven't heard from anyone?
- Nothing, huh?
- Well wouldn't you now that since you are the one dispatching and all? Tell me, should I start walking towards the bus station or what?
- Well they keep rejecting your call.
- Who?
- The drivers..
- Just like that huh? Isn't that like illegal or against some consumer rights or smth?
- Nope
- So I should just start walking?
- You could try calling XXXX, you might be able to get a cab faster from there.
- Meh, forget about it. Kthanxbai

in short, I am not looking for a trustable cab company in Palo Alto that won't miss a beat and provide the actual service they advertise.
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Updated: 6/11/2015

Posted: 12/25/2008

Overall
Great Service

I called the company for the service. They found it with no trouble. The driver was prompt and courteous and got me to my destination on time and efficiently. Will use them again.

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Updated: 6/11/2015

Posted: 11/3/2008

Overall
Excellent service, expensive rates

Couple of trips in San Jose with this cab company impressed me. Courteous and timely service, but the $30.00 for an 8 mile trip was painful...

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Updated: 6/11/2015

Posted: 8/13/2008

Overall
The dispatchers are a joke...

I called this company, and my cab was sent to the wrong city...not once, but twice. And when I called after the second screw up, you could hear a few of these morons laughing. The second cab driver, who called to tell me he was "at my house", was so angry at the dispatchers for giving him the wrong info. He told me to call the manager the following business day. So, the dispatchers cost the company money...With all the other cab companies in the Bay Area, I'm glad I never have to call ...view moreYellow Checker again!

This site required me to give at least one star..If it were up to me, they'd get zero.
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Serving Santa Clara Valley Since 1938
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(408) 809-1443

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