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General Info
Founded in 1928, Western Industries employs more than 800 associates in 35-plus locations. The company operates primarily through Western Pest Services. Western Pest Services provides pest-control services to the residential and commercial markets. Among the company s service offerings are specialized programs to control termites, carpenter ants and ticks. The company also provides general pest control, which includes controlling populations of cockroaches, fleas, earwigs, clover mites, silverfish, millipedes, moths, centipedes, carpet beetles, ground beetles, crickets, mice, rodents, stinging insects, spiders, rats, sowbugs, squirrels and pillbugs. The company s commercial offerings are geared toward facilities that provide health care, education, food processing, hospitality and property management. In addition, the company provides power-washing services. Western Industries is headquartered in Parsippany, N.J.
Extra Phones

TollFree: (800) 544-2847

Location
Ivy Corporate Park
AKA

Western Industries Inc

WESTERN INDUSTRIES LLC

Western Industries

Western Pest Industries

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Reviews

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turdle

06/30/2012

Overall
This is an absolutely horrible...

This is an absolutely horrible company.



Let's forget the whole "Call the pest management company a couple times a day to even get a reasonable appointment for them to exterminate bed bugs." (What was unreasonable was that they scheduled us for a week after they had done an inspection while we were getting eaten alive by bed bugs.) Fast forward to last Saturday the 23rd of June 2012 when they said they would come for a followup treatment but never showed up. They never even called or contacted anyone here at the apartment complex. I waited in my house for 9 hours doing nothing -- just waiting for them-- and no one came. THEN they tried to say that a neighbor in the apartment complex hadn't properly bagged his/her apartment in order to even TRY charging the leasing office the whole fee. It took them a week to reschedule the appointment for THIS Saturday, the 30th of June. They apparently came at 7:45 AM on a SATURDAY when the leasing office opened at 10AM. The obviously couldn't get the key to the apartment at that time. They apparently knocked and then left when there was no answer. We were up at 7am and heard nothing. Western also failed to notify the other tenants in the building, which is THEIR responsibility. You cannot expect people to make extensive changes to their living space (ie. bagging everything they own as per guidelines for bed bug treatment) unless you give them advance notice.



END REMARK: If you keep NOT treating a bed bug infestation, the bed bugs are going to feed on you and procreate. Western was irresponsible, uncaring, and ineffective at treating our bed bug problem. If they do not get their act together, we WILL file a complaint with the Better Business Bureau since they seem like they are ONLY looking out for themselves and trying to make more money by EXTENDING OUR PROBLEM.

zoharp

12/15/2010

Overall
Customer Service

We love our service technician Tyrone! It is nice that he gets to know his clients. Tyrone has saved us from ants, moths, and bees! Thanks Western! We have a contact with them and when we call Lori she always sends someone in a timely manner. I HIGHLY recommend Western!

Details

Phone: (973) 515-0100

Address: 800 Lanidex Plz, Parsippany, NJ 07054

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