05/15/2011Provided by Citysearch -
For any future brides to be... please don't go to this store. I realize that there are a few customers who felt that they had exceptional experiences there, but if you look at any of the NEGATIVE reviews of this place (look for them on Yelp too) you'll see that the comments are ALL very consistent.
Most will comment about that awful younger woman who is cold and seems downright irritated to have to help a customer. The older woman, perhaps the owner, may have had a stroke or something in the past which is very sad, but it has left her with speech that is incredibly difficult to understand. The younger woman, who obviously is used to it and can understand her, is only sometimes willing to ""translate"" for the customer, even if its really obvious that you are having a hard time understanding what the woman is saying.
This was a 2nd marriage for me... I actually wasn't even planning to get a dress at first.. but my friends convinced me that its still a wonderful occasion and I should get fancied up for it! We went to Vows basically because we happended to be passing by on the street. Amazingly, I found a beautiful dress that I loved, right off the rack! It actually made me feel so excited about getting dressed up again. BUT... right from the start, the young grouchy woman was very cold and unfriendly, and when I went for my fitting to measure the alterations, the experience was so awful, that it actually brought me to tears and all I wanted to do was just get out of there. I had already paid for the dress 2 weeks prior so it was too late to change my mind. Even though they saw how upset I was because of them, they never once changed their attitude or approach to helping me with my dress. They didn't even acknowledge it, and just let me stand there in the dress, in tears, while they finished measuring out the alteration. My friend was so shocked at how horrible they were that she was just standing there in disbelief and frustration with them as well.
TO MAKE EVERYTHING EVEN WORSE.... I just picked up the dress 2 days ago (my very small intimate wedding is in 1 week), and I tried on the dress last night for the first time since picking it up from the store... only to find a large stain (looked almost like a coffee stain that was cleaned over) right over the very font bust area of the gown.
I am planning to go back to day to see they have anything to say about this... but I almost don't want to. Each time I think about having to go back there, I just feel like crying. They have truly cast an awful feel to my upcoming wedding...
Its a second marriage for me, and super small wedding, so I'm not really even that stressed out about the wedding itself, but for anyone else, I know how important the dress is (my first time was everything most girls dream of) and how you DON'T need any added stress to your life 1 WEEK before the wedding.
There are many other wonderful wedding gown boutiques in town, which much better service (people who actually enjoy what they do and care about making this the happiest time of your life), and much better selection. I would try Casablanca or The Bridal Boutique. I've been to both in the past for other occasions, and the experience what much more what you would expect when you are planning for what should be one of the most happiest days of your life.
I don't usually write reviews but I felt so strongly that I wanted to spare anyone else from this kind of an experience. 1 star rating- only because you have to put at least one to publish the review. PLEASE DON'T GO TO THIS STORE.