The salesman I dealt with was rude and would not call me back. These guys would not lock in pricing so I had to write a check for a hundred more than the cost of the gold. I was always told by my account rep that in other words that he had better things to do than call me back. With gold prices rising so fast he cost me about $150. I then called Merit Financial who did lock in my purchase price and was wonderful to deal with. Sorry NRA you picked a real loser this time.