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United Way

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Business Details

Hours:

Regular Hours

Sat - SunClosed

General Info:
Located in Chicago, Ill., United Vacations provides complete vacation packages, including air, hotel, rental car and attraction tickets to popular destinations like Caribbean, Hawaii, Las Vegas, Mexico, Canada, Europe and throughout the United States. The company is a wholly owned subsidiary of United Air Lines Inc., which is a part of UAL Corporation. UAL Corporation and its subsidiaries has approximately 47,000 active employees. It is also a founding member of Star Alliance, which provides connections for the company's customers to 1,077 destinations in 175 countries worldwide. The company operates in two reporting segments: Mainline and Regional Affiliates (United Express operations).
Extra Phones:

Phone: (872) 825-4000

TollFree: (877) 862-0728

TollFree: (888) 551-6888

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Location:
77 West Wacker Bldg
AKA:

United Airlines, Inc.

United Vacations Inc

United Continental Holdings

United GHS Inc

Category:
Airlines

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Reviews

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12/03/2011

Overall
United do it again

I fly frequently.
Makes me shudder when I hear United JFK Chicago , Friday?
Anyway they cancel plane from Denver to Calgary. this was on Monday
Write an e mail they offer $150.
Same week from Chicago to Charlotte Friday board plane all on time,puke on seat so they move me forward.
Then only to be told they cancel this flight.
One day back at home instead of two only to be told they bumped compensation up to $200.

Thought I'd fly with a German company star alliance,might be different.
No they cancelled my return to the states from Saudi 2 weeks later.
Caught several planes to get back into JFK Turkish air.
Then I have to pay $25 for my bag as US air had to transport me to Charlotte.

AirlineS can do whatever they want.
We understand sir.
There is nothing we can do.
What do you expect us to do.?

I expect more from the worlds largest airline and also the need to stop sending mileage plus credit applications and CONCENTRATE on making things better when things go wrong.

After all airlines dont make enough money do they?

09/19/2011

Overall
Reliable All the Airlines ha...

Reliable

All the Airlines have some or other problem but United are quite reliable

06/02/2011

Overall
This airline sucks. I would ra...

This airline sucks. I would rather drive two hours to the next state that offers other airlines than to use the airport in WV (where I currently have to live) that only offers United. The people in the airport are not only rude, but they are as dumb as a box of rocks too. They are more interested in whether they are related to you than actually doing their job to get the flights in and out on time. They have continuously screwed up my trips (business and personal) every time I use them. Guess what UA? I won't be using you anymore. Hire people who are willing to do their jobs instead of gathering up the mutants from the Hills Have Eyes area and you might have some happier customers.

05/25/2011

Overall
I really have to agree with so...

I really have to agree with some of the other reviews, it seems like everytime I try to use this airline their is a problem and delay and they always load us on to the plane saying they are almost ready to go and then 2-3 hours later I am deplaning because the flight can't go and I miss the other flights i could have tried to make. I have contacted United as well to address this.

01/24/2011

Overall
Problem with "Free Ticket Voucher"

Last spring we volunteered to be "bumped" from a flight and were rewarded two "free ticket vouchers". Great, except today I spent 2 hours trying to figure out how to talk to a human being to actually use the vouchers. Online booking does not have an option for vouchers and the website stated to call United Reservations at 1-800-864-8331 and speak to an agent to redeem a voucher. The problem is that there is no agent, only a robot. There is no option to actually get a human being to help out. Yikes. Does anyone have a suggestion? Be wary of accepting corporate "compensation" for their errors.

10/12/2010

Overall
about this outsourcing

I am beyond being disgusted with this system of having to call around the world to find out about a flight number in the Pittsburgh Pa airport, more so because when I ask the personel in India to give me a local number they refuse to give it to me dont know how else to tell you but because of that I WILL NOT EVER FLY UNITED AIRLINES MOSTLY BECAUSE ITS A REAL HASSLE AND THEY DONT HAVE THE LATEST INFORMATION ON FLIGHTS, JUST A FEW MINS AGO 3 DIFFERERENT CUST SERV. REPS THERE GAVE 3 DIFERENT ANSWERS TO THE SAME QUESTION REASON????? MAYBE BECAUSE THEY ARE NOT LOCAL AND ITS HARD TO GIVE THE RIGHT INFO. PLUS THE FACT THAT ITS VERY HARD TO UNDERSTAND THEM GET PEOPLE THAT HAVE BETTER UNDERSTANDING OF THE ENGLISH LANGUAGE,PLEASE. I WILL TELL ALL THE PEOPLE THAT I KNOW ABOUT THIS PROBLEM WITH UNITED AIRLINES YOU USED TO BE SUCH A RELIABLE AIRLINE WHAT HAPPENED???? NOW SOUTHWEST AIRLINES SEEMS TO BE MUCH BETTER THAN ANY OTHER. DO SOMETHING ABOUT THIS.

02/18/2010

Overall
BIG MISTAKE FLYING WITH UNITED!!!!!!!

I've encountered problems flying on United in the past. I've found United to be prone to delays not related to weather (yeah they like to try and use that excuse even when weather is not the problem). I fly between San Diego and Honolulu about 2 to 3 times a year. This time I booked a round trip to Honolulu on their site and a few days later I'm notified that the departure time on my return leg has been changed (flight appears to have been cancelled so they moved me to an earlier flight). Ok, no that big a deal till I get to the airport and find that my checked bag is 4 pounds overweight so they try offer me an option to move some of the items in my checked bag to my carry on or pay an extra $125 in addition to the $20 I paid for checked luggage needless to say I moved some stuff to my carry on (other airlines will only charge an extra $50) so I go on the trip which went pretty much without a hitch (probably because all the inter island legs were booked on Hawaiian Air not United). The evening before the departure for my return to San Diego I found I was unable to check in online, when I try the next morning I'm still unable to check in online. I try several times later but still I see a message saying web check in not available for this flight. So I call their customer service line, navigate their menu system (none of which addressed my problem) then wait...wait...wait till I get to a someone in INDIA to find out why I am unable to web check in only to be told that there is a change in the equipment so web check in will not be available for another 2-3 hours. WHY THE HELL DIDN'T THEY SAY SO ON THEIR WEBSITE!!!!! So I'm waiting for another 2-3 hours to see if the rep was telling me the truth or just BSing me to get credit for the call and move on to the next caller. THIS IS THE LAST TIME I'M FLYING UNITED!!!! I'd prefer paying an extra $100-$150 to fly direct from San Diego and not deal with the annoyances that appears to be the norm for UNITED!!!

02/16/2010

Overall
Awful service and many cancellations

I was traveling with 2 small kids from Cincinnati to Memphis. The trip required a connecting flight to Chicago, this is where the torture began. The connecting flight was cancelled DUE TO WEATHER..., but coincidentally the other airlines were still flying into Memphis. Many of us in the 300+ customer service line spoke to people in Memphis who said the weather was clear, but cold and no weather issues. Still their excuse was THE WEATHER.... We soon found out that if they associated this with weather they wouldn't have to accomodate us food/hotels, etc. After being at the airport for 3.5hrs (11:30pm) we were told the next available flight would be in the morning and our only choices were to stay at the airport for another 12hrs or pay for a room ourselves. That morning they cancelled that flight as well due to weather. At this point I decided our weekend trip wasn't going to happen and requested they just get us back to Cincinnati (again, flight was delayed 1.5hrs). Coincidentally, they did ship my lugguage ahead to Memphis after being told we wouldn't make it to Memphis. Good luck with flying United!!!

02/09/2010

Overall
Rude Ticket Agent Palm Springs

On Sunday, I tried checking my baggage using the computer provided at the ticket counter. I had purchased the Premier Economy Plus online in order to get the allowable 2 bags, and preferred seat assignments for my flights. When I tried to check in, it indicated that I needed to pay $50 to check my bags. I asked the Ticket Agent "Michael" (he would not give me his last name) for assistance as I had to do in Oklahoma City on my first leg 3 days earlier. The Oklahoma ticket agent looked at my printed itinerary, pulled up the records on her computer and saw that the baggage had been prepaid. Well the agent in Palm Springs, said I needed a receipt to prove I had paid for the baggage, and despite reading the itinerary which indicated preferred seating and "Economy Plus" he continued to say that I had no prove of purchase and had to pay for the baggage. He repeatedly embarrassed me in front of the other passengers, in essense he inferred that I was a liar. Needless to say I did get vocal, and asked to see his supervisor. She came over, read my printed itinerary, pulled up the records and could see that I was telling the truth. She checked my bags and apologized for him later when I boarded the plane. She was not the one that needed to apologize, he was. United Express needs to train their staff better or make sure they can read! There are too many people that need jobs today, to have such a jerk represent them on a daily bases.

12/19/2009

Overall
Terrible Service

My son was flying home for the holidays, and weather grounded his flight. The United Service Rep. told all the passengers that all flights, including US Air, were booked and everyone was stuck in Greensboro for the night. He found that US Air had flights leaving the next day, but United booked him on a flight for 2 DAYS LATTER! At first they refused to allow US Air to fly him out, but once he confronted them with the fact that US Air had fights, and could book him, the Service Rep. grudgingly made the arrangements to switch airlines. Then there was the matter of the checked baggage fee, which they refused to reimburse. My son spoke several times to Jemermia Thomson (the Service Rep.) about how to go about it. She gave him phone numbers that did not work and told him to go online, which he could not do at the time. When he asked to see a manager, she refused to get the manager and then resorted to ignoring him, how childish and unprofessional! So apparently United Airline Service Reps are in a habit of lying to the customers and them ignoring their complaints. We will never use this airlines again!

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United Way

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