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TXU Energy Residential

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Business Details

Approximately 2 million customers in Texas power their home and business with TXU Energy.
Hours:

Regular Hours

General Info:

We offer competitive market benefits by providing a variety of Texas power plans, low prices and innovative products and services to support your everyday needs.

With TXU Energy you'll find:

Power with straightforward pricing that you can depend on A broad selection of plans to fit your Texas home and business needs Features like cash back loyalty rewards, price protection, recurring payment and more Renewable energy options that support Texas wind farms Energy-saving products to help you manage and reduce your bills Innovative budgeting and account management tools Bill payment assistance programs to help those in need 24/7 dependable customer service TXU Energy has everything you're looking for.

Extra Phones:

Customer Care: (972) 791-2888

Customer Care outside DFW: (800) 818-6132

TollFree: (800) 554-2143

Services/Products:

TXU Energy has a long-standing history of doing the right things for our customers. It starts with the basics – providing electricity plans with easy-to-understand terms and straightforward pricing you can count on. But our responsibility doesn't end there and neither does our commitment to our customers.

We've assembled some of the things we're most proud of because you should know what your electricity provider stands for. We're pretty sure you'll see the TXU Energy difference and why more families choose us over any other electric company in Texas.                                                                                                                                                                                                                                           Straightforward Pricing, Innovative Products & Tools,  Clear Terms of Service                       

Brands:
Brighten iThermostat
Categories:
Electric Companies, Electric Equipment & Supplies, Electric Equipment-Testing, Electric Equipment & Supplies-Wholesale & Manufacturers, Electric Equipment Repair & Service, Utility Companies

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Reviews

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12/14/2015

Overall

Such a scam! They don't just charge for what you use but they charge to "deliver" electricity to your home! What a bunch of BS... I'll be switching VERY soon!!

08/30/2015

Overall

Don’t waste your time!! BOUNCE ENERGY IS SO MUCH BETTER!!

Code 1512847 = $100 free electricity!! (with Bounce Energy)

Bounce energy has been absolutely wonderful!! They provide reliable service at a very affordable cost. Their customer service has been exemplary, and they offer rewards to customers just for paying your bills on time!!

It doesn’t get any better than that!!

http://www.bounceenergy.com/refer-a-friend/raf/1512847

10/30/2013

Overall

I signed up for autopay and noticed that my billing date slowly moved up during the year I had this service, until it got to the point they were trying to bill me twice in the same month. I called costomer service thinking it would be an easy fix to change my due date by a few days so that this double billing during a month could be avoided. Instead, I got chided for "not understanding how autopay works", by the service rep and subsequently by his supervisor! They never even offered me the option of changing my due date! I just want to point out that I make well above the mean income for my area and I am college educated, and this problem of trying to bill me twice in the same month has only recently become an issue, otherwise I have been a timely customer. I cannot imagine how they must treat customers that are actually needy.

09/19/2013

Overall
it was good at first

I have been a txu customer for one year now and these last few months have been confusing. My bills werr outrageously higher, at first I only paid 125 then 176 now my current billis 249.27 when I asked why they said my kwh had gone up due to a change in plan bc the plan i was on would no longer be offered. When discussing the plans on my bill it says 0.0970000 as kwh bit talking to a supervisor he said its actually 9.7 it may read. 97 but its 9.7 then the bill they sent me has last months bill as 343 dollars which my last months bill was only 172 it seems a bit shady and falsifying documentation im switching to another company was great for the first 6 months now its just outrageous

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TXU Energy Residential

(855) 898-8680

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