TXU -HORRENDOUS CUSTOMER SERVICE
I wish I could give TXU zero stars--it's the rating it deserves. I had an outstanding balance with TXU Energy appear on my credit report. When I called, no one at TXU was able to verify the charge was legitimate. I was told there was ""no contract"" on the account # which meant the account was never active. Regardless, I paid the full amount showing as owed ($272) on 4/26, so I could have the account status on my credit report changed to show the account was paid in full. I was told a payoff letter would be received after 10 business days of the payment posting to my bank account. The payment posted to my bank account within 12 hours. After 19 business days, I made a 2nd request for the payoff letter on May 24. Again, I was told the letter would be received wtihin 7-10 business days. I made a 3rd request on June 16th-36 business days after payment was received. I was told the original request was worded incorrectly & had been cancelled. I was then told the letter would be emailed within 2 business days; it's now 4 business days later and no letter. I phoned again today only to be told the request has still not been processed and will be received in 7-10 business days. 40 days, 4 formal requests, still no letter. I find it infuriating TXU is efficient enough to debit my bank account within 12 hours, but is too inefficient to provide me a simple form letter after 40 business days. I've yet to speak with in anyone in the TXU credit dept that is interested or willing to resolve this issue. They've taken $272 they were unable to validate was actually owed them, and the company does not even have the courtesy to confirm payment was made.