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TXU Energy Business

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Business Details

Approximately 2 million customers in Texas power their home and business with TXU Energy.

Hours:

Regular Hours

General Info:

We offer competitive market benefits by providing a variety of Texas power plans, low prices and innovative products and services to support your everyday needs.

With TXU Energy you'll find:

Power with straightforward pricing that you can depend on A broad selection of plans to fit your Texas home and business needs Features like cash back loyalty rewards, price protection, recurring payment and more Renewable energy options that support Texas wind farms Energy-saving products to help you manage and reduce your bills Innovative budgeting and account management tools Bill payment assistance programs to help those in need 24/7 dependable customer service TXU Energy has everything you're looking for.

Extra Phones:

Toll Free: (877) 898-4249

Construction Services: (800) 711-9112

Request A Business Quote: (800) 216-5947

Customer Care: (888) 399-5501

Property Management: (877) 968-7898

TollFree: (877) 898-4249

Services/Products:

TXU Energy offers a wide selection of plans, a dedicated team, and customized service. Together, we can make a positive impact on your operating costs and on the environment.

We can tailor our services around your company size, industry, hours of operation, and energy risk profile. In addition, we can specify contract preferences, such as the amount of energy generated from renewable resources, billing date and length of contract.

Just contact us online or by phone and we'll take care of the rest. And don't worry, even if you're switching from another company, there will be no interruption of service.

Key Facts

We're the energy experts that help you do business easier. We treat our customers like family. We're your conservation partner. We offer energy efficient programs and services that can save your business money.

Brands:
Brighten iThermostat
Categories:
Electric Companies, Electric Equipment-Testing, Electric Equipment Repair & Service, Electric Equipment & Supplies-Wholesale & Manufacturers, Electric Equipment & Supplies, Energy Conservation Products & Services, Utility Companies

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Reviews

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09/30/2015

Overall

Was a customer for a long time. Didn't do a price comparison. Ouch! Not only is our new company cheaper, but they actually offer free energy each month after I recommended them to 15 of my friends. We've gotten free energy every month this year. Most were with TXU and are saving an average of 15-30% each month. details- www.FreeEnergyUS.JoinAmbit.com

06/21/2011

Provided by Citysearch - 
Overall
TXU -HORRENDOUS CUSTOMER SERVICE

I wish I could give TXU zero stars--it's the rating it deserves. I had an outstanding balance with TXU Energy appear on my credit report. When I called, no one at TXU was able to verify the charge was legitimate. I was told there was ""no contract"" on the account # which meant the account was never active. Regardless, I paid the full amount showing as owed ($272) on 4/26, so I could have the account status on my credit report changed to show the account was paid in full. I was told a payoff letter would be received after 10 business days of the payment posting to my bank account. The payment posted to my bank account within 12 hours. After 19 business days, I made a 2nd request for the payoff letter on May 24. Again, I was told the letter would be received wtihin 7-10 business days. I made a 3rd request on June 16th-36 business days after payment was received. I was told the original request was worded incorrectly & had been cancelled. I was then told the letter would be emailed within 2 business days; it's now 4 business days later and no letter. I phoned again today only to be told the request has still not been processed and will be received in 7-10 business days. 40 days, 4 formal requests, still no letter. I find it infuriating TXU is efficient enough to debit my bank account within 12 hours, but is too inefficient to provide me a simple form letter after 40 business days. I've yet to speak with in anyone in the TXU credit dept that is interested or willing to resolve this issue. They've taken $272 they were unable to validate was actually owed them, and the company does not even have the courtesy to confirm payment was made.

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TXU Energy Business

(855) 898-0100

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