not only did they miss their first appointment to come look at my air conditioning/furnace, but after we decided to go with them and set up an appointment to replace our furnace, they called two days before and cancelled. not rescheduled, just cancelled. told me to find someone else.
this was in the middle of july, in ridiculous heat. the appointment we had scheduled was over a week after they came out for initial inspection, so we waited over a week in a very hot house and now have to go through the quote process again and hope that another company can come out quickly. if they couldn't take on the work, they shouldn't have told us they could. not a dependable company.