I am having MASSIVE packet loss between the same three hours. 9pm -12pm.... I asked what can be done about it and on multiple calls I was told I would have to have a tech come out and look. Every time I ask if they will be able to come out @ 9-12pm and hang out to see the issues and they said their techs only work until 7pm. I said, "Then how am I going to get assistance with this?" The rep told me to call to have a ... view moreWas this review helpful?Yes No|Flag Abuse
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This company actually has the reputation among Geneseo college students as the WORST INTERNET SERVICE PROVIDER. For the past year and a half, I have had 4 routers replaced in my apartment, had an outside company come (epproach) and install Tru Wifi, and have had the most abysmal internet connectivity I have ever experienced. One would think that TWC would have fixed this issue after, lets say, a few months. ... view moreWas this review helpful?Yes No|Flag Abuse