Time Warner Cable

Saying I hate this company is mildly putting it! they deserve NEGATIVE STARS!! I was forced to give one to write this...UGH!



They have the worst customer service...hold times as insane. They never charge your bill correctly and just suck all around. I have to say I wouldn't have TWC if it was free! If you have ANY issue that requires calling in...OH FU$K! Be ready to be on hold from 40 minutes to an hour! No fail....then you will get transferred around and have BS attitudes to deal with. I am so happy to be back with ATT for Net and Cable! I despise TWC! I was with them for net requirements for my job and after ordering my problems started! It was a nightmare! No service 2 days after install speeds wrong! Then when after 5 techs came to my house holding me hostage over a 2 week period...Some TWC idiot who was burying the line cut my CABLE LINE FOR ATT!!! Then it was a Oh my bad phrase.



I just am glad after moving a few weeks later I was able to get better speeds with ATT and I gave TWC the bums rush! SCREW THEM and they billed me for 2 full moths+ and I only had services for less then 3 weeks 1 and a half with no net! Needless to say when I called them and got off hold an hour I went completely postal. The correct bill was $37.37. They promised and email confirmation and of course none but they called everyday like a stalker to get the modem only a few days after I cancelled them. They are the worst. Never sent return instructions or email messages as to drop offs or return labels. They don't give a crap about customers or saving customers! I hate this company! Period. Dont join them save time and headaches...trust me!

I would just like to take a moment to say that Time Warner Cable has some of the worst customer service as well as one of the most inconvenient companies to deal with. I have had to spend 1.5 hours on the phone with different representatives, deal with slow internet and having my debit card charged twice to pay a bill and have to call back to wait longer and attempt to get the issue resolved. Quite frankly I do not know how a company can operate like this or take pride in what they do. The only good experience I have had is with the field techs that I have dealt with. That's it. The only good thing. Their customer service representatives have the hardest time solving issues, clearly the customer does not come first.

This is an official Time Warner Cable location.