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Phone: (704) 731-3000
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- Yorkmount
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Reviews
01/11/2013
Saying I hate this company is mildly putting it! they deserve NEGATIVE STARS!! I was forced to give one to write this...UGH!
They have the worst customer service...hold times as insane. They never charge your bill correctly and just suck all around. I have to say I wouldn't have TWC if it was free! If you have ANY issue that requires calling in...OH FU$K! Be ready to be on hold from 40 minutes to an hour! No fail....then you will get transferred around and have BS attitudes to deal with. I am so happy to be back with ATT for Net and Cable! I despise TWC! I was with them for net requirements for my job and after ordering my problems started! It was a nightmare! No service 2 days after install speeds wrong! Then when after 5 techs came to my house holding me hostage over a 2 week period...Some TWC idiot who was burying the line cut my CABLE LINE FOR ATT!!! Then it was a Oh my bad phrase.
I just am glad after moving a few weeks later I was able to get better speeds with ATT and I gave TWC the bums rush! SCREW THEM and they billed me for 2 full moths+ and I only had services for less then 3 weeks 1 and a half with no net! Needless to say when I called them and got off hold an hour I went completely postal. The correct bill was $37.37. They promised and email confirmation and of course none but they called everyday like a stalker to get the modem only a few days after I cancelled them. They are the worst. Never sent return instructions or email messages as to drop offs or return labels. They don't give a crap about customers or saving customers! I hate this company! Period. Dont join them save time and headaches...trust me!
10/27/2010
I would just like to take a moment to say that Time Warner Cable has some of the worst customer service as well as one of the most inconvenient companies to deal with. I have had to spend 1.5 hours on the phone with different representatives, deal with slow internet and having my debit card charged twice to pay a bill and have to call back to wait longer and attempt to get the issue resolved. Quite frankly I do not know how a company can operate like this or take pride in what they do. The only good experience I have had is with the field techs that I have dealt with. That's it. The only good thing. Their customer service representatives have the hardest time solving issues, clearly the customer does not come first.
Details
Phone: (877) 495-9201
Address: 7910 Crescent Executive Dr, Charlotte, NC 28217
Website: http://www.timewarnercable.com
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