8/26/2015: I purchased my 2012 Ford Focus back in November and have had problems with the transmission 3 different times already. When it was first acting up, we took it in, no problems. Since then the transmission light has turned on twice in an 8 month span of getting it fixed. About 6 months ago I called in regarding this problem and tried scheduling, I called the service department and they transferred me straight to a voicemail of a service manager. I left a voicemail regarding the issue, my name, number and model of car and expected to receive a call back, never did I receive one. Just last week the light turned back on, after being transferred to around 5 different people they told me it suddenly got really busy and they would have a service manager call me back, I said that was fine and gave them my info. Not surprisingly, I still have yet to receive a call to schedule or even check up on the issue. On top of that, when I first got my car I had got a back up camera installed. Not too long after getting it the screen would say the camera was unavailable. I had taken it in for service not even a month after getting it, they said it worked for them but they would replace it. A few days later I got my car back with the new camera and IT STILL DOESN'T WORK! A complete waste of money. It really seems like with this dealership once you've bought a car you're no longer their problem. It's unfortunate that this dealership doesn't value their customers more
10/21/2015: It has been only two months since I wrote my last review and had got my car fixed for the transmission issue. ONLY TWO MONTHS AND I AM HAVING THE SAME ISSUE AND AM HAVING TO TAKE IT IN FOR SERVICE ONCE AGAIN!!!!! Does no one understand this is wasting my time and money??? This is now my FOURTH visit to this dealership within an 11 month span of having this car and it is for the same problem. Completely avoid this car and this dealership. NOTHING is getting solved.