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Team Ford Lincoln

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Business Details

16

years

in Business

Major Brands Serviced: Ford
Years in Business: 16
Guarantee on Work Performed
Walk-ins Welcome
Please contact this business directly while we work to confirm this information.
BBB Rating:
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Social Links:
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Hours:

Regular Hours

SunClosed

General Info:
Best Ford dealership in town is Team Ford Lincoln. Team Ford Lincln was the #1 Volume Sales Dealer in Nevada from 2008-2012, source Ford Motor Company. Sales is open Monday through Saturday 8:00 am to 10:00 pm. Call for more information on the Best Selling Vehicles in America including the all new redesigned 2014+15 models F-150 "Motor Trends Truck of the Year", the 2014 Fusion Hybrid, with a smooth quiet ride that gets up to 47 miles per gallon and the legendary new 2015 Ford Mustang. Best Used car dealership in Las Vegas is our Team Ford Lincoln Used Vehicle Department that has hundreds of quality pre-owned vehicles all at affordable prices. Check out the huge inventory at Team Ford, U.S. 95 and Ann Road or visit us online. Excellent service is the standard at Team Ford Lincoln that also services all Ford, Lincoln and Mercury cars, SUVs and trucks, including diesels! Service hours are 7:00 am to 7:00 pm Monday through Friday and 7:00 am to 5:00 pm on Saturday. Call for more information or to make an appointment. You can also schedule service on-line.Meet Our Departments: Sales Department: Great sales department that has one purpose: to exceed your expectations from test drive to delivery. Our excellent professional Product Specialist team is committed to a no-pressure, high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you. Our online inventory of new and pre-owned vehicles is updated daily. We invite you to schedule a test drive or stop by our showroom to experience all that we have to offer. Service Department: Great  service department that offers the best in automotive service to our customers. Our state-of-the-art facility features the most current diagnostic and repair equipment available and our highly skilled factory-trained technicians will deliver efficient, quality vehicle care. When you need service, feel free to make an appointment online. Parts Department: Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. We offer the same high quality parts your vehicle was built with and we keep a large inventory of these certified parts in stock at all times. Finance Department: We have assembled a team of professionals specializing in a variety of financial solutions. We work with many financial institutions to assist every customer with their unique credit need
Extra Phones:

Internet Dept.: (702) 395-5170

Services/Products:
  • Tires, Wheels & Alignments
  • Automotive Accessories
  • Brake Service
  • Oil Changes
Payment method:
check, debit, cash, all major credit cards, financing available
Location:
Team Ford is located in the Northwest with easy access off U.S.95 and Ann Road
Neighborhood:
Centennial Hills
Amenities:

Handicapped Parking Available 

Free WiFi

Free Arcade for the kids 

Languages:
English, Spanish
Accreditation:

Bonded<br>Insured<br>Licensed

Categories:
Automobile Air Conditioning Equipment-Service & Repair, Used Truck Dealers, Truck Equipment & Parts, Tire Dealers, Automotive Tune Up Service, Engines-Supplies, Equipment & Parts, Automobile Electric Service, Automobile Inspection Stations & Services, Used & Rebuilt Auto Parts, Automobile Racing & Sports Cars, New Truck Dealers, Automobile Sunroofs, Auto Engines Installation & Exchange, Mufflers & Exhaust Systems, Automobile Air Conditioning Equipment, Auto Repair & Service, Tire Recap, Retread & Repair, Wheel Alignment-Frame & Axle Servicing-Automotive, Towing, Wheels, Clutches, Brake Repair, Truck Equipment, Parts & Accessories-Used, Radiators Automotive Sales & Service, Auto Springs & Suspension, Auto Racing, New Car Dealers, Used Car Dealers, Wheels-Aligning & Balancing, Auto Transmission, Truck Accessories, Automobile Leasing, Automobile Performance, Racing & Sports Car Equipment, Van Dealers, Truck Service & Repair, Auto Oil & Lube, Fuel Injection Repair, Automobile Electrical Equipment, Four Wheel Drive Vehicles-Supplies & Parts, Auto Body Parts, Automobile Parts & Supplies, Auto Engine Rebuilding
Other Information:

Warranties: TRUE

Parking: Lot

Services: Tires, Wheels & Alignments, Automotive Accessories, Brake Service, Oil Changes

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Team Ford Lincoln
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(702) 430-6578

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Reviews

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Posted: 10/26/2015

Overall

8/26/2015: I purchased my 2012 Ford Focus back in November and have had problems with the transmission 3 different times already. When it was first acting up, we took it in, no problems. Since then the transmission light has turned on twice in an 8 month span of getting it fixed. About 6 months ago I called in regarding this problem and tried scheduling, I called the service department and they transferred me straight to a voicemail of a service manager. I left a voicemail regarding the issue, my name, number and model of car and expected to receive a call back, never did I receive one. Just last week the light turned back on, after being transferred to around 5 different people they told me it suddenly got really busy and they would have a service manager call me back, I said that was fine and gave them my info. Not surprisingly, I still have yet to receive a call to schedule or even check up on the issue. On top of that, when I first got my car I had got a back up camera installed. Not too long after getting it the screen would say the camera was unavailable. I had taken it in for service not even a month after getting it, they said it worked for them but they would replace it. A few days later I got my car back with the new camera and IT STILL DOESN'T WORK! A complete waste of money. It really seems like with this dealership once you've bought a car you're no longer their problem. It's unfortunate that this dealership doesn't value their customers more

10/21/2015: It has been only two months since I wrote my last review and had got my car fixed for the transmission issue. ONLY TWO MONTHS AND I AM HAVING THE SAME ISSUE AND AM HAVING TO TAKE IT IN FOR SERVICE ONCE AGAIN!!!!! Does no one understand this is wasting my time and money??? This is now my FOURTH visit to this dealership within an 11 month span of having this car and it is for the same problem. Completely avoid this car and this dealership. NOTHING is getting solved.

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Posted: 10/20/2015

Overall

I found through using my own 0DB II scanner that I had three error codes: P0141, P0171 and P0174 all indicating vacuum leaks on my Expedition.

I contacted Team Ford, explained the foregoing to "Richard" and was encouraged to bring my truck in as he was confident that with his "top mechanic" and diagnostic tools the problem could be determined quickly and accurately.

However he delayed my visit until the "top mechanic" was back from vacation. As I live in Pahrump, I got up at 4:00 am and arrived at the Team Ford facility at 6:45 am. Somewhat after 7:00 am Richard arrived and I once again explained the situation to him. The truck was taken into the shop. I waited approximately an hour and was walked into the shop with Richard where we met the "top mechanic". As it turned out he was not only their "top mechanic" but apparently the only one. I was advised all the rest were apprentices. I was also advised by the "top mechanic" that he confirmed my error codes and stated I had a severe vacuum leak (which I already knew). He further stated it would take approximately 2 to 8 hours to determine the cause - although he suspected the vacuum lines under the battery. I had not planned on leaving the truck for that long as my car at home was under repair as well. Richard encouraged me to rent a car and leave the truck with them, possibly overnight. He said the minimum bill would be another $400.00. He also stated that the "top mechanic" would not be working on my truck after all as he had a number of other cars to deal with. The work would be delegated to apprentices with oversight from the "top mechanic". I declined the offer and said I would return home. The mechanic sarcastically stated: "My truck is running fine - you do what you want with yours".

Richard advised me it would take approximately 20 minutes to get my truck ready for pickup. I waited 1 hour and 35 minutes. Finally I went to the cashier who stated: "I was just going to call you". I paid the bill and left.

As I was driving home, I noticed the truck running very rough and lacked power. When I got home, I lifted the hood and found that Team Ford's apprentices had not reconnected the vacuum lines to the EGR solenoid. Additionally they had not properly reinstalled the cover for the major fuses on the firewall. Thirdly, when Team Ford washed my truck the rear wiper blade assembly had been snapped off. I telephoned Team Ford talked with Rachael during which she inadequately stated the next time I was in Las Vegas, 'swing by' and she would take care of me. A trip to Las Vegas is more than a 'swing by' exercise. In my original visit -to beat commuter traffic, I had to getup at 4:00am, travel 75 miles to Las Vegas, wait at Team Ford for 3.5 hours, then drive home 75 miles having burned $50.00 worth of gas. I bought a replacement at Auto Zone and fixed the wiper blade assembly myself.

So I wasted all that time and money on a trip to Team Ford to find out what I already knew. I then took my truck to a mechanic shop in Pahrump, where they connected a smoke producing machine to the vacuum system. In 10 minutes, they determined that it was a leaking EGR gasket. I repeat, Team Ford wanted 2 to 8 hours to isolate the offending leak.

Needless to say I am not happy with the service. Accordingly, I wrote to Team Ford (Chiles) and when I didn't receive a response Faxed him again requesting a refund of my $125.00 diagnostic bill and $38.28 reimbursement for the broken wiper assembly. My efforts were ignored.

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Updated: 9/23/2014

Posted: 4/15/2014

Overall
Service

Sucks!!!
We purchased our car from Team Ford last year. After taking it in for an oil change and the maintenance check, which took several hours,we drove the vehicle home only to have NO breaks. We had to take it back the next day and yes it was fixed, they forgot to hook something back up. Again, yesterday I take my vehicle in for an oil change and to check the breaks because they are squeaking and I leave it there at 1:45. They kept the vehicle over night, called to say front breaks needed to be replaced so we agree. One hour later we get another call that it needs a new battery. It is now 3:45 a day later and my car is ready. $400.00 later. Again we purchased our car last year.
Sucks!!!

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claimed iconBusiness Response.04/21/2014

Annette, We are deeply sorry your experience with Team Ford did not meet your expectations. We do our best to deliver the highest level of service in the business, but occasionally things do not always go as planned. I assure you it was not our intention and I would like to get the chance to speak with you to work towards a resolution. Thank you, Ruben Fernandez, Service Director, 701-395-5102

This listing has been claimed by a business representative.

Posted: 4/4/2014

Overall

Best car dealer in las vegas nv. They are a customer friendly, no bs car dealer. They didnot try to take advantige of me with the games some dealerships like to play. No high preasure sales. This is the way everyone should be treated when buying a new or used car. A car is the second most expencive thing we buy in life. I will drive a fair distance if I have to. Finding a great car dealer is everything. I trade cars every couple of years. you want a dealer you can trust. Thats Team Ford Lincoln. Enjoy something to eat or drink as they have a restaurant area inside the dealership called The Cobra. Free WiFi and a game area for the kids, or Adult kids if your like me. The Mustang is hot as can be. Did you see the Horsepower??? WOW. I had to have one.

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Posted: 4/3/2014

Overall

Best new and used car dealership in las Vegas NV. Excellent customer service . This is a fantastic car dealership. Thanks for making my expierence so good.

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Posted: 4/3/2014

Overall

The best new car dealer in Las Vegas NV. They treated me so well and made more than a fair offer for my old car. Excellent customer service.

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Posted: 4/2/2014

Overall

Best new car dealership in Las Vegas Nevada. Great salesman and very knowledgeable about the cars they sell. I always look for good service in anything I want. Great service is provided by this dealership and that's why I prefer them over everyone else. Ps, look out for a new GT 500 running around town. That's me.

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Posted: 3/17/2014

Overall

If you decide to buy a car go to Quiana Floyd , she's the Olivia Pope of car sales!!!!

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Posted: 6/21/2013

Overall

I have had numerous experiences at Team Ford Lincoln. The service I have received has been above and beyond what I expected in terms of customer service.

After reading the previous review, I found myself compelled to write this statement.

First thing, what kind of battery dies while the vehicle is engaged and in motion? Second, I would think the dealership that charged $350 to assist you would be the one taking advantage of a person's misfortune. I have had dead batteries in my lifetime and I have never paid that much. Having battery issues here in Las Vegas isn't uncommon. It's 100+ degrees, dry and dusty.

Secondly, I believe I know the sales manager you are referring to. I find it impossible that she would have said the things you are claiming she said. In the event that your recollection of the conversation could be incorrect, I would like to introduce a couple of words as well as their definitiion to you.

Defamation—also called calumny, vilification, or traducement—is the communication of a false statement that harms the reputation of an individual, business, product, group, government, religion, or nation. Most jurisdictions allow legal action to deter various kinds of defamation and retaliate against groundless criticism.

Under common law, to constitute defamation, a claim must generally be false and have been made to someone other than the person defamed.[1] Some common law jurisdictions also distinguish between spoken defamation, called slander, and defamation in other media such as printed words or images, called libel.[2]

I am so frustrated over people looking to hold someone accountable for everything that happens to them. Wether in their control or not. We now live in a society where so many are looking for something for nothing and refuse to take accountabilty for anything.

Just accept that things just happen. And when you don't get the answer you wanted, think about it before you slander another person just because you don't like the answer you have received.

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Buffalo Alta Animal Hospi

Posted: 3/28/2012Provided by Citysearch - 

Overall
Over Charged. Ridiculous Bill!

On 3-15-2012, I took my 06 Mercury Grand Marquis which is well maintained, in excellent condition and only has 11,897 miles to this dealership for an annual Inspection and Change of Oil. Which was supposed to cost $40.00. Richard, immediately sold me a Bill of Goods, even before the Car was inspected. He insisted it was time to replace the battery, which he claimed was a very special (FORD BATTERY?) which can only be purchase through Ford Dealerships and charged me 133.00. He never even discussed all the extra charges which they were going to add on. However, I just realized this same Battery, could be purchased at similar dealerships, contrary to what he said, for only $99.00. They also padded the Bill with extra charges, for nothing else, bringing it up to $192.37 It was quite obvious, they took advantage of me as a ""Senior Lady"" in every way from the moment I drove in to this ""Team Ford Dealer Ship"". I will never, ever return to that place again or recommend them. LADIES & GENTLEMEN BEWARE!

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Team Ford Lincoln

5445 Drexel RdLas VegasNV 89130

(702) 430-6578

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Team Ford Lincoln

5445 Drexel RdLas VegasNV 89130

(702) 430-6578

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