I brought an ARI fleet vehicle in for service, a 2008 Chrysler Town and Country (Grand Caravan) because of an exhaust leak. I also needed an oil change so I dropped the vehicle off on the quick service side and told them about the leak. I was told to go across the parking lot and schedule service. I spoke with Shannon and told her that I was from Jacksonville but was working that day at a local hospital. I requested the courtesy vehicle to drop me off and also told Sharron that I would need to be picked up. She was very nice and had a courtesy vehicle drop me off at work.
I called Sharron at 1400 to check the status of the vehicle. She said she didn't know anything yet but would call me back in 30 to 40 minutes. I didn't hear back from her so I called again at 1645 knowing that they closed at 1800. Shannon told me they weren't sure where the leak was coming from and recommended changing the rear exhaust manifold and the cross over pipe for about $800. I told her why are you telling me this, you should be dealing with ARI. She sounded shocked and didn't know it was a fleet vehicle even though the oil change had already been preformed and paid for by ARI at the same dealership.
The vehicle was still drivable so I told her I would just come and get it and would she please send the courtesy vehicle for me. Shannon told me that the vehicle stops running at 1700 and she had no one available to come and get me. My response was: So you’re stranding me here and basically telling me I'm SOL... Her response was why are you being rude to me, I did you a favor getting your vehicle in today in the first place... I said that I wasn't intending to be rude but do you realize that I am now stranded in Tallahassee and the only thing that she could recommend for me was to call Enterprise rental and have them pick me up.
I was fuming at this point; I don't really know anyone in Tallahassee and had to take a $40 cab ride back to the dealership to pick up the van. They didn't even wait around for me; they left my vehicle in the lot unlocked with the key under the mat. To top everything off Shannon left a card in the vehicle to give the dealership a review. When I logged on to the site and entered the code it was invalid. Coincidence?
Next day: I took the vehicle to Tuffy Auto Service Center. Steve had my vehicle diagnosed, parts ordered for the next day and I was on my way in about 45 minutes. The leak was found in the cross over pipe, Steve said it was obvious and was surprised that another mechanic missed such a common break.
Bottom line, Tallahassee Dodge is terrible. I can not believe the substandard level of service and commitment at a dealership. Completely unacceptable…