I hired this company based on the good reviews I found on several web sites and the boasting "A+" rating they advertise. After all is said and done, I cannot at all agree. The movers were SLOW. They had to move a 1-bedroom apartment and a 5x10 storage unit that was not even full. It took them 9 (in words: NINE) hours! The same move had previously taken less than 6 hours, including a 60-mile drive from point A to B.
When I initially hired this company, I told them that I had a 1-bedroom apartment and was moving to a 2-bedroom apartment. Additionally, I had to empty a storage unit that was on the way to the new place. So far so good. Jack, I believe he is the owner, said it wouldn't be a problem. We estimated about 5 hours of time and I was quoted $385 plus drive time and fuel surcharge.
You can imagine that I was not happy when the guys announced that the truck was full before they were even done loading all of the apartment! They hadn't even loaded the couch, entertainment center and dining table yet. Why they weren't given a bigger truck, knowing the volume that had to be moved, is beyond me, and was frustrating. That meant we had to drive twice.
The lead mover kept moaning and groaning about how much stuff I had, that the boxes were heavy, having to walk up and down stairs and what not. Seriously, I have moved 9 times over the past 6 years. At that frequency of moving I can assure you that I do not own a lot of things, simply because I never stay anywhere long enough to accumulate a ton of stuff.
By the time we made it back to the storage unit I actually started loading half of the stuff myself, because I didn't want them to take all day. It was really getting ridiculous. Why hire a moving company if you end up moving a significant amount of stuff yourself?! I have used several moving companies before, and not once has this been the case.
To top it all off, they damaged the door to my new apartment when they moved in the fridge. They glued it back together in an amateur way and said they would come back at my convenience to paint it. It seemed the guys didn't want to get in trouble with their boss or something. Needless to say that after seeing how they worked I would not want them to try to fix anything.
They graciously gave me a 1 hour discount for taking so long, but even 8 hours are too long for the amount of stuff that had to be moved. The final bill was $620 vs. $385 that I had been quoted!!
I would not be so upset if Jack had by now at least acknowledged my e-mail that I sent immediately after the move, stating my disappointment and asking to at least credit me back some of the money, since obviously the guys were ill prepared in regards to truck and work motivation, which is the sole reason why the move took so long. And again, if I would not have packed up a good chunk of the storage myself it probably would have taken 10 hours.
Do yourself a favor and hire someone else.
P.S.: It has been two weeks by now since I sent them a summary of my experiences with their services, in which I asked for their feedback and a partial reimbursement. No response whatsoever! I sent a follow up note. If this also goes unacknowledged I will involve the Better Business Bureau.
claimed iconBusiness Response05/06/2011
This customers e-mail address must have changed at the time of the move, because I sent several e-mails to her with no responce. If they would have contacted me at that time we would have reviewed the service with them and our crew by going to the new apartment and doing an after the move estimate. Further we I NEVER quote on the telephone we will guesstimate based on what you tell us. Incidently this same crew who has worked here for 20 years moved the customer who gave the review posted ahead of this one. I regret this customer was unhappy and wish she would have responded to me and would still welcome her contact information.