Absolutely worst customer service and greedy company I have ever dealth with before. 1) They do not give you the internet speed that you are paying for. We have been paying for 30 Mbps speed for 6 months now. I had a tech friend show me how to check the speed and even verified it through 4 different methods including the one speed test Ookla that the tech at suddenlink told me to check with. I have records from se... view moreWas this review helpful?Yes No|Flag Abuse
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Suddenlink?You?re Connected. One Call, One Connection, and One Bill for Advanced TV, High-Speed Internet, Phone, and Home Security.
SL200 HDTV: Enjoy up to 200 channels with FREE HD! Watch over 10,000 TV shows, movies, and events On Demand anytime. Our Digital Video Recorders (DVR) let you record shows to watch on your time.
High-Speed Internet: Fastest Internet speeds available in many areas and WiFi@Home to connect multiple computers wirelessly. Get over 200,000 TV shows, movies, and clips online with Suddenlink2GO for free, including HBO, TBS, TNT, ESPN3, FOX, ABC, and more.
Home Phone: Unlimited local and U.S. long distance calling with all your favorite features, including Call Waiting, Caller ID, Three-Way Calling, and Call Forwarding. You’ll also get enhanced 911 service that keeps you connected so your exact location is known in the event of an emergency.
Home Security: Suddenlink Home Security has been protecting homes and families like yours for over 30 years. Our systems are state-of-the-art and our 24/7 professional monitoring is CSAA Five Diamond Certified and UL Listed. This provides you with assurance that your home is always safe and protected.Service and speed availability, equipment needed & pricing may vary. Long Distance includes the 50 states, Guam, Puerto Rico & the US Virgin Islands & applies only to direct-dialed person-to-person calls from home phone. Phone usage must be consistent with typical residential voice usage. ©Suddenlink Communications 2014
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Completely unreliable internet. Very high packet loss rates. Have to fight with them to be taken seriously, and even then, their tech support seems incapable of actually resolving the issue. VERY poor value. Save your money and hair (pulling, stress)Was this review helpful?Yes No|Flag Abuse
It should be ZERO star. These experience are definitely the latest, since I only set up my account last week. Reasons as follows: 1. I was working when the technician stopped by to install my service. I let my leasing office staff to accompany this process while I was working. When I arrived at home around 7PM, I expected to connect Internet normally but instead it kept letting me activate the service online sever... view moreWas this review helpful?Yes(1) No|Flag Abuse
If you can get another service for your computer, please do it......Many times the connection is so low you can't get anything. Right now for instance, the Suddenlink connection is so weak it won't even show on my network options. I have to use my other wifi connection which is a D-link. I'm not sure why I'm paying, more than I would with some other carriers, buts if it wasn't for the hassle, I would change to ano... view moreWas this review helpful?Yes(1) No|Flag Abuse
Since Suddenlink has changed ALL digital, the service has gone down hill HARD! I live in an apt complex, and technicians are in the complex EVERY week to keep fixing issues with their own equipment and wiring! ALL technicians conflict each other in information given to every customer I know! They are over priced, and outages are VERY frequent. To make it worse, it takes several days at times to get assistance for som... view moreWas this review helpful?Yes No(1)|Flag Abuse
Hi- My name is Shannon and I am with Suddenlink. I am very sorry to hear you are having trouble with your services and would be happy to work with Management in your area to resolve. You can contact me directly via email at shannon-AT-suddenlink-DOT-com. Thanks!
We love Suddenlink. It was a bit rusty when they took over the less than perfect cable company in our area but over a short time they overcame the growing problems and are an excellent service.If we do have a problem they stand Jolly Ready to repair it immediately. Perfection does not exist in this world but they try to provide the best service possible in this area. Wish my bill was lower but hey &amp;quot;Who w... view moreWas this review helpful?Yes No(2)|Flag Abuse
Hi- My name is Shannon and I am with Suddenlink. Thank you for the great review! If you ever are in need of assistance, please feel free to reach out to me at shannon-AT-suddenlink-DOT-com. Thanks!
Stay away from this service if you have options. For some reason the Suddenlink service in my area (Jonesboro, AR) seems to have been trained to believe that a Megabit is a Megabyte. They claim to offer 15 Megabytes in download speed and when questioned will reaffirm that this is what I'm paying for, but all I receive are 15 Megabits. That's only 1/8th the promised speed. What's worse is that when I point this out th... view moreWas this review helpful?Yes(2) No|Flag Abuse
This is the WORST SERVICE EVER. I hate hate hate hate suddenlink. i cant express it enough to everyone how bad it is. The shows never work and are always scratchy. The people that work for suddenlink are dumber than a rock. TERRIBLEWas this review helpful?Yes(2) No|Flag Abuse
Hi - my name is Ashley, and I'm with Suddenlink. Please accept my apologies that your experience with us has been less than exceptional. I would be happy to work with management in your area to resolve the issues you've been experiencing with your cable TV service. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.