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Suddenlink Communications

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(877) 415-9534

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Business Details

13

years

in Business

One Call. One Connection. One Bill.

General Info:

We're committed to bringing our customers the fastest Internet, most advanced TV services, unlimited home phone and more with superior service. One Call. One Connection. One Bill.

Suddenlink (suddenlink.com) is the seventh largest cable broadband company in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential customers and thousands of commercial customers in Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas, West Virginia, and elsewhere. Suddenlink simplifies its customers’ lives through one call for support, one connection, and one bill for TV, Internet, phone, and other services.

Services/Products:

SL200 HDTV: Enjoy up to 200 channels with FREE HD! Watch over 10,000 TV shows, movies, and events On Demand anytime. Any-Room DVR powered by TiVo lets you record shows to watch on your time and play back in any room.

High-Speed Internet: Fastest Internet speeds available in many areas and WiFi@Home to connect multiple computers wirelessly. Watch 400,000+ clips, movies, and TV shows anytime, anywhere with Suddenlink2GO.

Home Phone: Unlimited local and U.S. long distance calling with all your favorite features, including Call Waiting, Caller ID, Three-Way Calling, and Call Forwarding. You'll also get enhanced 911 that keeps you connected so your exact location is known in the event of an emergency.

Home Security: Suddenlink Home Security has been protecting homes and families like yours for over 30 years. Our systems are state-of-the-art and our 24/7 professional monitoring is CSAA Five Diamond Certified and UL Listed. This provides you with assurance that your home is always safe and protected.

Service and speed availability, equipment needed & pricing may vary. Long Distance includes the 50 states, Guam, Puerto Rico & the US Virgin Islands & applies only to direct-dialed person-to-person calls from home phone. Phone usage must be consistent with typical residential voice usage. Internet includes monthly bandwidth allowance. ©Suddenlink Communications 2016

Categories:
Cable & Satellite Television, Telephone Companies, Internet Service Providers (ISP), Telephone & Television Cable Contractors, Satellite & Cable TV Equipment & Systems, Telecommunications Services, Internet Products & Services, Communications Services, Antennas

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Reviews

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Posted: 2/9/2016

Overall

I'm choosing not to select ANY stars (despite having to choose one to post this review). This company sucks. Thanks for nothing. I should've stuck with AT&T. I know their service is really not that much better but at least they pretend to care. Suddenlink is a rip-off.

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Updated: 1/24/2016

Posted: 1/23/2016

Overall

Worst internet service ever. We pay for 70mb download but we have very unreliable service. You will never stay connected specially during pick hours like after school, weekends and at nights so pretty much not a reliable internet connection. Suddenlink knows the problem but they will lie to you. You pay for a service that will some times work. I wish there was different fast internet provider in Gainesville so we can make the change to.

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Posted: 12/19/2015

Overall

There should be an option to select zero stars. Suddenlink is one of those companies that simply collect the money from subscribers month after month with zero investment in the infrastructure that serves the community, Internet speeds in Todd Valley is equivalent or worse of 3rd world country internet. My question to Suddenlink is why are you in this market if you are not committed to provide a worthy service? Your lack of serving this community is embarrassing your own corporate mott...view moreo " We invest in our employees, technologies, and services because we know great customer experiences lead to great company results."view less

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Posted: 10/20/2015

Overall

Worse service ever! All they do is come up with excuses. We should have known from the start when their techs did such a horrible job installing to our house. Left the trash from boxes laying around. Didn't take the time to show is how the remotes worked ect. For our one year anniversary of being a customer our Bill went up ANOTHER $25 a month. That's the third increase in 1year and customer service is literally the worse I've ever dealt with. We will be canceling today.

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Posted: 10/16/2015

Overall

They have been charging us for a modem the past 4 years when we owned our own modem. When we finally realized this, they would only credit us $40. Each month I have to call them as we're overcharged.. Can never get someone who understands and can explain why the exorbitant charges. Getting charged $191 for very basic cable and internet! We don't even have a land line with them and have no movie purchases. Turning them into Better Business Bureau and looking for a new provider.. been a ...view morecustomer for 16 years and we are finally fed up!!! Steer clear of Suddenlink! 0 starsview less

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Posted: 9/22/2015

Overall

Sales person assured us that our rate was locked in and wouldn't change...but what do you know it went up? Not our provider any more!

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Posted: 9/6/2015

Overall

You are by far the worst cable provider around. I have received faster internet connection in Afghanistan and your customer service is horrible. Thanks for taking SUCK to a whole new level. Zero stars

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Updated: 7/31/2015

Posted: 3/23/2015

Overall

totally a joke with the internet upgrade. Have to pay additional $20 a month and purchase new modem at $50 so what is that for customer service given the BS ads about upgrades for current customers. Yeah a joke

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Updated: 7/31/2015

Posted: 12/30/2014

Overall

Suddenlink dropped at least five channels from our service package and replaced them with four channels that are not even worth the time. Yet, I am still paying the same amount for one less channel!

Their internet service is horrible and is always going down. When you do reach technical support, you are met with a plethora of excuses that seem to be pulled out of a hat. Their technical support representatives are some of the most smart aleck, rude, and incompetent people th
...view moreat I have ever had the displeasure of interacting with.

Their service technicians are contracted through a third-party. So, even though they dress like suddenlink employees, and drive suddenlink vehicles, you never really know who is coming to your house to fix your internet problem.
However, it might explain why they are never able to do their jobs as repair technicians to satisfaction. I have had their third-party technicians blame my internet outages on: faulty electrical wiring, living in an older house, the weather, a one world government, and the President of the United States. I guess the forces that be are working against me to prevent me from posting to facebook. They need to revise their slogan to "Suddenlink, get connected (some of the time)."
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