Videos & Photos
Business Details
One Call. One Connection. One Bill.
TV + Internet + Phone (Residential & Business)
General Info
Suddenlink…You're Connected. One Call, One Connection, and One Bill for Advanced TV, High-Speed Internet, Phone, and Home Security.
Suddenlink (suddenlink.com) is the seventh largest cable broadband company in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential customers and thousands of commercial customers in Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas, West Virginia, and elsewhere. Suddenlink simplifies its customers' lives through one call for support, one connection, and one bill for TV, Internet, phone, and other services.
Web Links
Reviews & Recommendations
-
If you can get another service for your…
If you can get another service for your computer, please do it......Many times the connection is so low you can't get anything. Right now for instance, the Suddenlink connection is so weak it won't even show on my network options. I have to use my other wifi connection which is a D-link. I'm not sure why I'm paying, more than I would with some other carriers, buts if it wasn't for the hassle, I would change to another service. I will call to see if I can get some sort of booster.
-
Since Suddenlink has changed ALL digital…
Since Suddenlink has changed ALL digital, the service has gone down hill HARD! I live in an apt complex, and technicians are in the complex EVERY week to keep fixing issues with their own equipment and wiring! ALL technicians conflict each other in information given to every customer I know! They are over priced, and outages are VERY frequent. To make it worse, it takes several days at times to get assistance for someone to come out and fix the outages. Would never ever want to stay with this company if I had the choice to not be a customer!
Response from Suddenlink
Hi- My name is Shannon and I am with Suddenlink. I am very sorry to hear you are having trouble with your services and would be happy to work with Management in your area to resolve. You can contact me directly via email at shannon-AT-suddenlink-DOT-com. Thanks!
-
We love Suddenlink.
We love Suddenlink. It was a bit rusty when they took over the less than perfect cable company in our area but over a short time they overcame the growing problems and are an excellent service.If we do have a problem they stand Jolly Ready to repair it immediately. Perfection does not exist in this world but they try to provide the best service possible in this area. Wish my bill was lower but hey "Who wants Dial Up".........
Response from Suddenlink
Hi- My name is Shannon and I am with Suddenlink. Thank you for the great review! If you ever are in need of assistance, please feel free to reach out to me at shannon-AT-suddenlink-DOT-com. Thanks!
-
Stay away from this service if you have…
Stay away from this service if you have options. For some reason the Suddenlink service in my area (Jonesboro, AR) seems to have been trained to believe that a Megabit is a Megabyte. They claim to offer 15 Megabytes in download speed and when questioned will reaffirm that this is what I'm paying for, but all I receive are 15 Megabits. That's only 1/8th the promised speed. What's worse is that when I point this out they tell me that I'm mistaken and that the results on the test read Megabytes. Please, do explain to me how speedtest.net is wrong when I set it to Megabytes and it spits out a 2, but when set to Megabit is gives the supposed full 15. Even their own speed test comes out as 15 Megabits, they just don't understand the notations. Seriously, it only takes a quick Google search people! mbps (or Mbps) = Megabit per second, MB/s (or MBps) = Megabyte per second. 1 mbps = 1/8th of 1 MB/s. This isn't rocket science.
-
This is the WORST SERVICE EVER.
This is the WORST SERVICE EVER. I hate hate hate hate suddenlink. i cant express it enough to everyone how bad it is. The shows never work and are always scratchy. The people that work for suddenlink are dumber than a rock. TERRIBLE
Response from Suddenlink Ashley
Hi - my name is Ashley, and I'm with Suddenlink. Please accept my apologies that your experience with us has been less than exceptional. I would be happy to work with management in your area to resolve the issues you've been experiencing with your cable TV service. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
-
This service suck!!!!!!!!!
Provided by YPmobile
If Zwolle, la had another service provider for internet I would switch in a heartbeat because every other day a tech has to come out bc the internet is out and each time they "say"they fixed the problem.but the thing that gets me is they expect you to pay over 40 dollars for the service
Response from Suddenlink Ashley
Hello - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that you've been experiencing issues with your internet service. I would be happy to work with management in your area to investigate and resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
-
I live in Savannah Texas and had…
I live in Savannah Texas and had Suddenlink services for 6 years. They expanded in recent times and they have gone downhill fast! I had two phones, internet and tv. You would think they would respond to that kind of a customer in a responsive manner! I called because my phone lines were cutting out and decided to turn one line off. The customer rep tried to upgrade my Tv and I refused. I had the exact same amount of channels for years. He insisted that I had basic and not expanded (which is a very short list because of 5 spanish channels, double of same channels, etc.) So, what do they do.. they black out channels. I went to the store on 380 and complained, and said I could get dish for 1/1 the price and twice the channels.. "we will have someone call you right away" 10 days later.. well, no call...sooooo hello dish network or ATT Uverse.. goodbye Suddenlink! Passing on the info to all my neighbors and the homeowner assn who approved Suddenlink for installation here. This is what really happens when you have poor customer service and sales reps that only think about commissions and not current customers. You just lose current profit and nobody buys from you, because of your bad reputation. Wake up!
Response from Suddenlink Ashley
Hello - my name is Ashley, and I'm with Suddenlink. I'm so sorry to hear that your experience with us was less than exceptional. I would be happy to work with management in your area to review this cable TV issue. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!
-
suddenlink was good until they started…
suddenlink was good until they started capping their residential service. you get a 250GB limit and if you go over get charged. hope you hate gaming or netflix cause those are useless with that cap as you can only stream movies about 60hrs on 250GB. thats doesnt fly if you dont have cable
-
The people that work there are very…
The people that work there are very friendly and helpful when you call them with any kind of issue, I enjoy their cable service but the "high speed" internet was just too slow for my liking. Granted, we do live in Jasonville. It was supposed to be 1.2 megabits and only connected at about half of that.
Response from Suddenlink Ashley
Hello - my name is Ashley, and I'm with Suddenlink. I'm sorry to hear taht you've been experiencing issues with your internet service. I would be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
-
I signed up with Suddenlink in October…
I signed up with Suddenlink in October with full package service (TV, phone, Internet.) When setup came they did not have the box I ordered, I was given a low grade tuner (no box) and told I'd be put on the list for what I had purchased. The next month I check bill to see I'm being charged for the full amount, on the service I was not receiving. I called, told the CR what was going on, she said she'd correct the error, and put me on the list for the boxes which were 4 months back-ordered, though they are still "selling" them as a package. Repeat the exercise the next month, plus billing on a "free" VIP movie I was charged for. Movie removed, promised to be put on list, etc. Same thing next month - then I find I'm being billed still for the upgraded service and have to wait 10 minutes while CR decides what charges are overbilled and what my bill should be (approx $10 less each month.) This is corrected and I am prorated for the overcharge.
Now, to inform. The SL server in WV, is located in the southern part of the state, our servers are in Penn, Ohio, KY for the Parkersburg area. When I checked the speed on speedtest.net I am not getting the 10 meg as promised. Three months of overcharging is not an oversight, it is theft.
As soon as my contract for SL is finished I will be finding different service. The company is fraudulent, unresponsive and while their CS people are great at attempting to correct situations within what SL corp will allow it is *not* a valid reason to stay with the service.
One star rating because I can not give a negative star rating.Response from Suddenlink Ashley
Hello - my name is Ashley, and I'm with Suddenlink. Please accept my apologies that your experience with us has been less than exceptional. I would be happy to work with management in your area to investigate your account and resolve. Feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
-
not good at all
Provided by YPmobile
the internet and the cable keep going out and they charge for someone to fix the problem. going to find a new cable provider.
Response from Suddenlink Ashley
Hello - my name is Ashley, and I'm with Suddenlink. I'm sorry to hear that you've been experiencing issues with your cable service. I would be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!
-
Suddenlink sure has the customer…
Suddenlink sure has the customer relationship down pat. They are always friendly and seemingly helpful, but they don't deliver. The sound continually blips out on TV, but they really don't seem to care. The say, "oh, yeah, I heard about that...", and that's the end of that story. Their channel line-up is pretty pitiful, but not nearly as bad as satellite services. However, the big problem is their internet service. Our service continually drops for anywhere from a few seconds to ten minutes or more. I can't get work done. We've had three technicians come in less than 2 months. Each one contradicts the previous ones. The first hooked up a new modem incorrectly. The second, who was supposed to be a lineman, spent the entire 1.5 hours changing every connection in the box and in the house. The third (who was supposed to be a field supervisor, but wasn't), hooked up the modem correctly (I think), changed a splitter arrangement, and still no improvement. I've now been calling the tech support and get completely lame responses, like "well, I'm in Missouri. I really don't know who to contact." I told another one that I was wondering whether I should "just discontinue our services with Suddenlink. Could they actually fix this problem?" Her immediate response was, "I can discontinue your service right now." If I were a supervisor and I had a representative say that right off the bat, I'd fire her or him." There was no offer to help figure out what to do. Finally, I showed up at their local office. The representative was extremely nice and sincere. He disappeared for several minutes and came back saying that everyone was gone. He took my phone number and promised they would call back as soon as they returned. Five days later, no phone calls, internet service that drops at least 3 or 4 times an hour all day long, and what are we paying for? The trouble is, our DSL provider (CenturyLink) is even worse.
Response from Suddenlink Ashley
Hello - my name is Ashley, and I'm with Suddenlink. Please accept my sincerest apologies that your experience with us has been less than exceptional. I would be happy to work with management in your area to resolve the issues you've been experiencing with your internet service. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!
-
THEY HAVE CUSTOMER SERVICE LOCATED IN…
THEY HAVE CUSTOMER SERVICE LOCATED IN ANOTHER STATE AND TIME ZONE AND DO NOT RESPOND TO SERVICE BUT INSTEAD KEEP GIVING THEIR WEB SITE ADDRESS AND A 800 NUMBER IN TEXAS. I LIVE IN LAKE HAVASU ON THE CALIFORNIA BORDER! THEIR LOCAL NUMBER FOR LAKE HAVASU ROLLS OVER TO TEXAS (OR MAYBE SOME THIRD WORLD COUNTRY)
Response from Suddenlink Ashley
Hi - my name is Ashley, and I'm with Suddenlink. I'm sorry to hear that your experience with us has been less than exceptional. If there's anything I can do to help, please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
-
Have been a loyal customer to Suddenlink…
Have been a loyal customer to Suddenlink for years. Over the past year or so my internet has became slower and slower. Paying for 6mb service and at times recieving less than 1mb. I have been on the phone with tech support several times for hours. I have also left work to come home for service calls many many times with no resolve. Currently I am being told that durring peak times I can't recieve anywhere close to 6mb. The only solution that they can give is to just drop me to 1m and that they cannot provide the service that they promise in my area. So in solution they give me a $5 discount for a very poor service and false advertising that they have provided. In my opinion this is not a solution. If the service which is in my area cant handle the service then why do they advertise it and continue to sell the service to only overload an already overloaded system? So to sum it all up I have a service that cannot do what it has been advertised to do! I have bought new equipment which I did not need to buy! (a modem which tech said I needed because that was the problem) I have been given the run around for a year or so having to spend hours on the phone and come home from work for sevice calls. Only to be told "we cant give you what we have told you we can" ? Is there or will there be a solution. Aparently NOT.
Response from Suddenlink Ashley
Hello - my name is Ashley, and I'm with Suddenlink. I'm so sorry to hear that your experience with us has been less than exceptional. I'd be more than happy to work with senior management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thanks!
-
gets 1 star because ZERO stars option is…
gets 1 star because ZERO stars option is not offered. AND if i told my best friend about this place, i'd say get satellite!
had no choice in cable service since Suddenlink apparently bought out Parker's previous provider.
usually about 1/2 of "available" channels say NO SIGNAL, which is a daily occurrence. even when channels "have signal", picture and sound are often broken up to the point shows are unwatchable. TODAY @ 9 AM 61 channels say No Signal, 9 channels are broken up, and a whopping 20 channels are watchable. and for a mere $56.00 a month???
wish i knew where to file a complaint against this company because i would be doing THAT instead of posting HERE!Response from Suddenlink Ashley
Hello - my name is Ashley, and I'm with Suddenlink. Please accept my apologies that your experience with us has been less than exceptional. I'd be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
-
Ok now it my turn suddenlink sucks…
Ok now it my turn suddenlink sucks never use them tryied of bullheads attuide their equipment is crap.And a joke to talk to someone.Ok i gave 1 star only for email to go through.
Response from Suddenlink Ashley
Hello - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that your recent experience with us has been less than exceptional. I'd be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!
-
I love Suddenlink, I have no complaints…
I love Suddenlink, I have no complaints with my cabel, internet or phone service, Also I always recieve the best service when I do have to call them to take care of a problem.
-
I tried to contact a customer service…
I tried to contact a customer service representative and the AUTOMATED phone thing wanted to CHARGE me?!?!?!?!?!?! Never again will I call this place!
Response from Tina
Hi -- My name is Tina and I am with Suddenlink. I'm not sure what number you called to reach a representative, but we do not charge for customer service support. If you are in need of assistance, I would be more than happy to help. My email is tina-AT-suddenlink-DOT-com. And, for future reference, please call 1-888-822-5151 for customer service.
-
First off, when I signed with Suddenlink…
First off, when I signed with Suddenlink I was told that there was no activation fee & yet my first bill showed an activation fee yet did not reflect my payment in full to the tech who showed to install the receiver. Fast forward three months later & my June bill shows charges for HBO; I didn't request HBO (there was a 3 month free trial) & the original paperwork for activation never stated that I would have to remove it from billing after the free trial. Now as I attempted to transfer service the agent informed me that my transfer would cost $40...for an existing account. So, I lowered my service from Expanded Basic to Basic & removed the DVR feature; I saved $54.00! Thanks Suddenlink for such excellent customer care! I look forward to reading about your upcoming layoffs in the months ahead!
Response from Tina
Hi -- My name is Tina and I am with Suddenlink. I am very sorry to hear about your recent experience with us. I would appreciate an opportunity to review your account and find the best bundle available to fit your needs and explain the details of the bundle. Please feel free to contact me directly at tina-AT-suddenlink-DOT-com. Thank you.
-
Twice as expensive as my comcast plan…
Twice as expensive as my comcast plan was for the same exact service only worse customer service and technicians. They advertise themselves as a local business doing good things for local people but I have encountered only one employee who was honest, helpful and knowledgeable in the call centers or Parkersburg office
Response from Tina
Hi -- My name is Tina and I am with Suddenlink. If you are having issues with your service or bill -- or if you'd like me to investigate a recent interaction with one of our employees, please contact me directly at tina-AT-suddenlink-DOT-com. It is our goal to provide exceptional, local customer service with each of our customers and any feedback you can provide us to do so is appreciated. Thank you.
YP Mobile Page for Suddenlink Communications