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Suburban Propane

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(800) 776-7263

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Business Details

86

years

in Business

Our Business Is Customer Satisfaction
General Info:
Headquartered in Whippany, New Jersey, Suburban Propane is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in propane, fuel oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. With more than 2,900 employees, Suburban maintains business operations in 30 states, providing prompt, reliable service to approximately 850,000 residential, commercial, industrial and agricultural customers through more than 300 locations.
Extra Phones:

Toll-Free: 1-800-PROPANE

Toll-Free: (800) 776-7263

Services/Products:
* Suburban Propane * Agway Energy Services * Hometown Hearth & Grill * Suburban Cylinder Express
Brands:
Suburban Propane
Payment method:
amex, discover, master card, visa
Categories:
Propane & Natural Gas, Gas-Liquefied Petroleum-Bottled & Bulk, Fuel Oils, Propane & Natural Gas-Equipment & Supplies, Petroleum Oils, Gas Companies, Kerosene

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Reviews

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10/18/2014

Hate them! They deliver whenever the hell they feel like it and expect to be paid immediately, even if the bill is humongous. Stay away from them.

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10/12/2014

Terrible company I was with them for 17 years and just in the last two years started questioning their bills. Last week did it . I came home to find they had delivered 16 gallons that I had not asked for . at $5.39 per gallon. $102 for 16 gallons of propane. I checked elsewhere and found the going rate is $2.19 per gallon. I hate to think how much I have been overcharged in the last 17 years. I told them to co... view more

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10/12/2014
horrible customer service

They do not honor their contracts and do not notify customers that the contract they sent and we signed was not valid

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09/09/2014

Me too! All others in the area are charging 30 to 50 cents less. When I called back to question the disparity, they gave me spin and lip service. Since I lease the tank, it's a pain to switch companies but I think it may be time.

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09/04/2014

Just found out I was charged 60 cents more per gallon than other prices in the area..... STAY AWAY FROM THEM ! ! ! !

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08/19/2014

Worst company ever. Will never do business with them again. When it was Rocky Mountain Propane they were awesome. Suburban took over and charged us for propane we never received. Tried to call to get it fixed, wouldn't work with us. Tired to tell us that because it was cold they could put an extra 100 gallons in tank. Talked to multiple other companies that said it couldn't happen.

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05/28/2014

Absolutely the worst both in service and delivery! I worked with Littles Gas and was very happy with them and then unfortunately they wer bought by this terrible company. It took over 3 weeks to get service on a stove then another 2 weeks to get them to come back to run a gas line. 11 days to get a refill because I wasn't willing to pay $75 emergency fee. THEY SUCK!!!

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05/26/2014
Bad company

We receive propane and was charged $5.42 a gallon which is extremely high compared to competitors. They kept giving us the run around as to why our propane was so high saying it was because it was in such high demand. That's wrong because a competitor sells it for $2.42 a gallon and that's not just for a first time customer, that's across the board. This company does not tell you how to save money with them or even t... view more

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03/30/2014

We originally dealt with Farm & Home, who were terrific. After the merger with Suburban, the service severely deteriorated: missed appointments, unreturned phone calls, our tank ran out of propane during the winter, etc.. NO STARS!!!!

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