Steam Wave Carpet & Upholstery
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- We are a family owned and operated business and enjoy servicing the local community. We offer carpet, tile and upholstery cleaning services, as well as air duct cleaning and flood restoration emergency services. We build our business on integrity, excellence and customer service. CALL NOW TO SCHEDULE YOUR CLEANING!
Steamwave came out and did a great job cleaning our floors. Other carpet companies I have had out to our home have had run down and old equipment. Steamwave's equipment is all new and in great condition. I was very happy knowing I paid a few dollars more for great equipment that I knew could get our carpets cleaned the right way.
I really wish I would have read the bad reviews before hiring Steam Wave. We just bought our house, and I have noticed a bad smell coming from the carpet in the basement. Clay came out in the pouring down rain during the 2-hour window, but he did not put protective covers on his shoes....every carpet cleaning company I have worked with before has done that. He also refused to move a few pieces of furniture. How am I supposed to know that the bad smell isn't coming from a spot under...view more the sofa? It is over 12 hours later, and my carpet is still damp. When I called to complain, Clay blamed the humidity in the basement. He also said his prices are so high because of the expensive organic products he uses. My carpet is clean, but I spent $289 (with a coupon!) for less than 1000 sq. ft. of carpet, much more than I would have liked or expected. Be cautious in hiring this company.view less
I scheduled an appointment and was quoted a time between 12 and 2. They didn't show up or call in this time window. I finally called and was told they tried to call and showed up (they didn't call and no one showed up). Since I couldn't get someone out quick enough to clean the carpets agreed to have them come the next morning. The price quoted on the phone was not the charge once he arrived. The work was quick, sloppy and not the professional cleaning I was looking for. I wouldn...view more't recommend using this company to anyone. The price was higher that quoted and the work was below average.view less
I am a director of a childcare center and Steam Wave cleans not only our centers carpets in Castle Rock but also our 3 other centers. You could only imagine the use our carpets get from having children constantly moving and shaking on them. There is no better feeling than walking into the center on Monday morning and the carpets look and feel so clean! They also work with our businesses schedule and have great customer service, Clay and his wife both really care about making the custom...view moreer happy. Our centers will continue service with them in the future.view less
The first time I called Steam Wave, my dog was ill and made a disgusting mess all over my living room. I called Clay in a panic early on a Saturday morning because I NEEDED it clean with 3 young children in the house! He made me a priority and came right over. The carpets looked amazing. I called on him again for carpet cleaning now that we're moving and the carpets look amazing yet again. No trace of dog stains or kid stains anywhere! A great price and great service. I'll continue to ...view moreuse them in the future.view less
Believe all the bad reviews on here! Clay is only interested in gouging customers for as much as he thinks he can get by with. He is a scammer and does not really care about your carpet if he cannot talk you into all his bogus extra charges. Residue was left on carpet and it feels crusty now because he was in such a hurry that he didn't want to properly suck up the excessive water and chemicals that was left all over. He does not even move furniture unless you stand there and request i...view moret. What!? Then he became rude and acted annoyed and marked up the wall shoving the couch around. On the phone they said $145 to stretch the carpet but then said it would be $290 when he came. He said the throw rug is not part of the 3 room deal and would cost an extra $89. When I expressed shock he said he would do the rug without charging labor but the chemicals alone cost $50 and that was the best he could do. What!? He is obnoxious and knows nothing about customer service. He tacked on $22 dollars to the bill and when I questioned it he said it was for taxes and gas. What!? I live a short distance from him in Castle Rock. Their web site says a free bottle of spot remover for every customer. He never offered. Do not make the mistake I made! Go elsewhere! Trust me! Read all the bad reviews. DO NOT trust the good reviews - they are probably family and friends and ones he sent in himself. He is totally dishonest.view less