When I walked into the Sprint store in Galveston, Tx..... All of the employees were sitting down and their cell phones. Not a single emoloyee stood to greet me. Only one employee asked what ami needed and I told him I wanted to pay my phone bill. He said "use the machine over there," and used his head to motion which way to go. I thanked him and everyone stayed seated as I walked passed all of the employees to the machine. I paid my half my bill in cash and returned to the "somewhat helpful" emoloyee to ask if I could use a card to pay the remaining balance. Without verbally replying, he got yo and walked to the desk, I followed. He asked me 3 questions: Name? Phone number? Remaining balance?
While he is taking my payment, I remember looking around the store and feeling angry. Every other employee is still sitting and using a mobile device. Another customer has walked in to pay his bill. He is very dirty and wearing construction clothes and a reflector vest (obviously just got off work or on a break) and he is standing at the payment machine looking around at the employees for help. He looks a little frustrated because nobody is noticing him and he seems to be in a hurry, so he turns back around and tried to figure out the machine for himself. I remember wondering to myself how much these employees get paid to sit on their asses and be so lazy and un-helpful.
Once my payment goes through, he hands me a receipt and says "here Ya go." I thank him and turn around heading straight for the door wanting to get the hell outta there. He Never thanks me for my business or asked if I needed anything else and none of the other employees did either, or even acknowledge me at all. They all remained seated, playing on their phones and as I left the "somewhat helpful" employee returned to his seat to use his phone and all was right in the land of Sprint. The End.
Worst customer service experience I've ever had in my life.