I moved and decided to get a new phone. I had been with Sprint for 17 years. I went and picked out a new phone. At the store I got a full signal power reading. Less that a mile from the store it dropped down to between 1 and none. As a cop I worked security in a pharmacy. One day a guy with a competitor to Sprint came in and I told him what was up. He told me in the business it's well known that Sprint installs power boosters in their stores. So I called sprint and told them I was leaving them as I was after my 2 year contract. The Customer service guy said the usual BS and finally said OK. Two months later I was billed. I called and asked for a manager. I told her that I dropped them and she said I needed to call and let someone know. I told them I had. She said they have no record of that. I the dug out my bill and told her the billing number of my call. She put me on hold then came back and said yes we have a record of that call but there's nothing saying that was a disconnect call. I calmly asked her why do you think I would call just to shoot the sh&t with a customer service guy I don't know? So they basically stole a months cost. Since I had their top plan and was on auto pay I would think they might have been a little more obliging.