SprintAdd to mybook
Went to pay my bill in cash mind you I've done this at the Westfarms mall and no problems. I come on my lunch break they say I'll be with you in a few minutes 15 minutes later they ask how I'll be paying I said cash and they told me there is a $5.00 fee are you kidding me no other store has charged me a fee the Glastonbury Ct store should be closed!Share Review
I just bought a phone 17 days ago well at least it and now I'm going through some problems and they're not doing anything for me to help me get out of my lease I can't afford this phone I was bought this phone as a gift and unfortunately I just can't pay for it and neither the store I bought it from and Lodi- on Main Street in New Jersey will haunt me nor customer service the 1-800 number will help me they want me to pay for the phone and/or of the two year lease service the phone is $...view more600 and the two year lease service is even more. I called Sprint a total of 13 times spent almost 3 hours on the phone and got nowhere every single representative had no clue what they were talking about and every time I got on the phone they gave me a different answer to my question they had no idea what they were talking about and they need to go back to training and then when they ask or you ask for a supervisor you get someone rude nasty and totally unhelpful Sprint should just go out of business they just want your money they don't care about youview lessShare Review
When I walked into the Sprint store in Galveston, Tx..... All of the employees were sitting down and their cell phones. Not a single emoloyee stood to greet me. Only one employee asked what ami needed and I told him I wanted to pay my phone bill. He said "use the machine over there," and used his head to motion which way to go. I thanked him and everyone stayed seated as I walked passed all of the employees to the machine. I paid my half my bill in cash and returned to the "somewhat he...view morelpful" emoloyee to ask if I could use a card to pay the remaining balance. Without verbally replying, he got yo and walked to the desk, I followed. He asked me 3 questions: Name? Phone number? Remaining balance?
While he is taking my payment, I remember looking around the store and feeling angry. Every other employee is still sitting and using a mobile device. Another customer has walked in to pay his bill. He is very dirty and wearing construction clothes and a reflector vest (obviously just got off work or on a break) and he is standing at the payment machine looking around at the employees for help. He looks a little frustrated because nobody is noticing him and he seems to be in a hurry, so he turns back around and tried to figure out the machine for himself. I remember wondering to myself how much these employees get paid to sit on their asses and be so lazy and un-helpful.
Once my payment goes through, he hands me a receipt and says "here Ya go." I thank him and turn around heading straight for the door wanting to get the hell outta there. He Never thanks me for my business or asked if I needed anything else and none of the other employees did either, or even acknowledge me at all. They all remained seated, playing on their phones and as I left the "somewhat helpful" employee returned to his seat to use his phone and all was right in the land of Sprint. The End.
Worst customer service experience I've ever had in my life.view less