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I moved and decided to get a new phone. I had been with Sprint for 17 years. I went and picked out a new phone. At the store I got a full signal power reading. Less that a mile from the store it dropped down to between 1 and none. As a cop I worked security in a pharmacy. One day a guy with a competitor to Sprint came in and I told him what was up. He told me in the business it's well known that Sprint installs power boosters in their stores. So I called sprint and told them I was leaving them as I was after my 2 year contract. The Customer service guy said the usual BS and finally said OK. Two months later I was billed. I called and asked for a manager. I told her that I dropped them and she said I needed to call and let someone know. I told them I had. She said they have no record of that. I the dug out my bill and told her the billing number of my call. She put me on hold then came back and said yes we have a record of that call but there's nothing saying that was a disconnect call. I calmly asked her why do you think I would call just to shoot the sh&t with a customer service guy I don't know? So they basically stole a months cost. Since I had their top plan and was on auto pay I would think they might have been a little more obliging.
For anything other than paying your bill at an even higher rate than you normally would, they are completely useless. They are incompetent workers, they couldn't eve help me activate my phone, they couldn't help me with repairing my phone, they couldn't help me with any pertinent issues whatsoever. I really don't understand the use or purpose of this store, it's employees must be very pleased they are on a payroll for doing nothing.
When I walked into the Sprint store in Galveston, Tx..... All of the employees were sitting down and their cell phones. Not a single emoloyee stood to greet me. Only one employee asked what ami needed and I told him I wanted to pay my phone bill. He said "use the machine over there," and used his head to motion which way to go. I thanked him and everyone stayed seated as I walked passed all of the employees to the machine. I paid my half my bill in cash and returned to the "somewhat helpful" emoloyee to ask if I could use a card to pay the remaining balance. Without verbally replying, he got yo and walked to the desk, I followed. He asked me 3 questions: Name? Phone number? Remaining balance?
While he is taking my payment, I remember looking around the store and feeling angry. Every other employee is still sitting and using a mobile device. Another customer has walked in to pay his bill. He is very dirty and wearing construction clothes and a reflector vest (obviously just got off work or on a break) and he is standing at the payment machine looking around at the employees for help. He looks a little frustrated because nobody is noticing him and he seems to be in a hurry, so he turns back around and tried to figure out the machine for himself. I remember wondering to myself how much these employees get paid to sit on their asses and be so lazy and un-helpful.
Once my payment goes through, he hands me a receipt and says "here Ya go." I thank him and turn around heading straight for the door wanting to get the hell outta there. He Never thanks me for my business or asked if I needed anything else and none of the other employees did either, or even acknowledge me at all. They all remained seated, playing on their phones and as I left the "somewhat helpful" employee returned to his seat to use his phone and all was right in the land of Sprint. The End.
Worst customer service experience I've ever had in my life.
Today was great! Special thanks to Cameron Lawrence Technical Consuultant.
He worked endlessly to satisfy the needs of sprints customers . Thank you for all of your support today. Michael who is one of there best Managers. Very informative and polite. Thanks to all you guys at store# 409 Wichita Eastside 3101 N. Rock Road. You Guys Rock!
I just bought a phone 17 days ago well at least it and now I'm going through some problems and they're not doing anything for me to help me get out of my lease I can't afford this phone I was bought this phone as a gift and unfortunately I just can't pay for it and neither the store I bought it from and Lodi- on Main Street in New Jersey will haunt me nor customer service the 1-800 number will help me they want me to pay for the phone and/or of the two year lease service the phone is $600 and the two year lease service is even more. I called Sprint a total of 13 times spent almost 3 hours on the phone and got nowhere every single representative had no clue what they were talking about and every time I got on the phone they gave me a different answer to my question they had no idea what they were talking about and they need to go back to training and then when they ask or you ask for a supervisor you get someone rude nasty and totally unhelpful Sprint should just go out of business they just want your money they don't care about you