I wish I could give 0 stars. Things started out fine with this company. I signed up online, was happy to have deliveries every 2 weeks, loved that I got some free water for signing up online. Within a few months things started going downhill. They changed our deliveries to monthly without notifying us so we could put our empty bottles out for collection. They missed several deliveries and calling didn't seem to do anything since they would just say we could schedule a special delivery. Emails resulted in the same response. What's the point of having regular deliveries scheduled if the company won't deliver? We were still having to go to the grocery store to buy water and kept running out. They missed deliveries about 4 months in a row and we decided to end our service due to these issues. I spent 45 minutes waiting on hold just to talk to someone who could cancel our service. They did FINALLY let us cancel but we still have bottles they are supposed to pick up so we can get our bottle deposit back and they MISSED THAT PICK UP! When we called to reschedule it we were told we can't because our account is closed. We even offered to deliver the bottles to them so we could be done but they refused that. Looks like we are out the $6 PER BOTTLE we had to pay since they can't seem to do their jobs and complete deliveries/pick ups.
We filed a complaint with the Better Business Bureau and we did get a quick response from that but they still won;t pick these bottles up and that complaint in ongoing. I suggest anyone else experiencing problems with them do the same, especially if they aren't responding to you or are making you sit on hold for significant amounts of time making it impossible for you to take care of issues.