Carlos is the owner, and he is terrific. We needed an estimate, and he showed up within the hour. Unlike other plumbers, he actually took the time to check the main pipes with a camera (and showed us how they looked inside). Other plumbers came by for an estimate, took one look under the house and said, “Here’s my price”. With Smart Choice Plumbing we knew exactly what was wrong and where it was wrong.
When the work was done, (quickly and professionally), there were no surprises on the bill. Nothing extra was added, as he checked thoroughly before the job started, so we knew EXACTLY what he was going to do and how much it was going to cost. The employees were polite, professional, and knowledgeable. Anything we had a question about, they answered completely, and showed us step by step what they were doing. The job took two days, as it was a complete overhaul. Carlos made sure that we had a bathroom available so we wouldn’t have to stay at a hotel.
After the work was done, Carlos went through everything that was done, showing us the work to make sure it was done to our satisfaction BEFORE we sat down and paid the balance. He guarantees his work also. We recommend them 100%!! When you’re going to pay hard earned money for something as important as plumbing, make sure you spend it with a company that will give you value. Smart Choice will. Not only was the work great, the customer service was too. I can’t stand to call a company that has an answering service, who will “make sure someone will call me back.” You call Smart Choice, you get an employee (usually Carlos). If we need plumbing in the future we will DEFINITELY use Smart Choice again!