The quality is terrible. I paid more for overnight shipping than the sign was even worth in order to get it here before my Craft Fair. When I opened it, I was excited until I look at it. The pixels are so low that you can see right through all of the graphics and the company name. I contacted them through their chat support and the rep told me that they'd give me a 15% refund but that is it and that the quality would be the same if i re-ordered another sign. And some of the graphics where cut off. I was very disappointed to hear that and asked why the quality was so low and the rep said they needed to get new machines. I then asked if he could email me the file at least so that I could go somewhere else and get the quality sign that I needed and then he said "sure" and left the conversation without saying anything. i replied and said, "Hello, are you still there," and 10 mins. later...nothing other end. Terrible quality and customer service. Go to somewhere with better quality machines.