See better, look great. Call or visit us online to schedule an appointment today. At Sears Optical you'll find professional service, stylish selection, high quality & great value.
- Contact Lenses, Opticians, Sunglasses, Optical Goods, Eyeglasses
- Services/Product offered:
- Prescription Eyeglasses, Prescription Sunglasses, Contact Lenses, Eye Exams, Eyeglass Lenses
- Do you know the hours for this business?
- 4U, Apostrophe, Bellissima, Blueprints, Canyon River Blues, CAT, Covington, Cutter & Buck, Daisy Fuentes, Flexure
Was satisfied with my glasses however the Lens 's coating began to peel, resulting in loosing the ability to see, clearly, I called the store, to complain, at first they could not find the paperwork, called another sears they were able to locate and verify that I purchased the glasses from then, however stated, they could not replace my glasses or repair them ( this was through the manufacture and no fault of mine) b... view moreWas this review helpful?Yes No|Flag Abuse
They took three weeks to deliver one of the two pair of glasses I ordered.. I had one paif back order. The lady was so rude. She was so busy talking to a friend in the store she did not even fit my new set! My glasses they said were top notch broke the SAME DAY I got them. To top that all of my second pair on back order had a flaw in the lense and had to be sent back. I am now over a month waiting for a oair to wher... view moreWas this review helpful?Yes No|Flag Abuse
The eye doctor was great but the evil woman answering phones makes you want to never deal with them. I called ahead to see if my glasses were ready and was asked to hold. 4 minutes passed and then the receptionist answered in a harsh tone to ask what I needed. I asked her if my glasses were ready and she said yes so I told her I would be right over and she &quot;Ok, Bye&quot; I got their 15 minutes later to... view moreWas this review helpful?Yes(1) No|Flag Abuse
You do not want to go to the Richmond Sears Optical Center. When I went, the woman I dealt with was a complete condescending nightmare. She looks down her nose at the customers, and she has the gall to lecture customers! She was snide and rude and had the nerve to gossip about me to another employee while I was looking at glasses to buy from her store! I left immediately and will never return. They have forever ... view moreWas this review helpful?Yes No|Flag Abuse
i am truly sorry that you were treated this way, and there are no excuses for this. however, i am the new manager and that person is GONE, and customers are no longer treated that way. the staff and myself will always treat EVERY customer with the utmost respect. thank you for choosing Sears Optical, it is always our pleasure to serve you.