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San Jose Camera & Video

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Business Details

87

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Social Links:
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Hours:

Regular Hours

Services/Products:
Tripods
Brands:
Canon, Canon Cameras, Nikon, Nikon Cameras, Olympus, Panasonic, Pentax, Sony
Payment method:
all major credit cards, amex
Categories:
Video Equipment-Installation, Service & Repair, Video Equipment & Supplies, Binoculars, Photographic Equipment & Supplies, Photographic Equipment-Repair
Other Information:

Bike Parking: Yes

Wheelchair Accessible: Yes

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Reviews

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01/13/2009

Overall
For a big-city camera store, head north

I've been a customer at San Jose Camera for over 25 years. I've bought cameras, lenses, tripods, flash meters and more. I bought my Olympus E-10 from them in 2000. When I went back four years later to buy my Nikon D2H, I had to drive to K&S in PA to find one in stock. Another time I needed some yellow and red seamless but all they had was white. (Thanks to KK in SJ for that one). Recently I went there and they did have the battery I needed. The misses would be forgiven if the service was first rate, but unfortunately the staff tends to look down on the customers unless you wave a fistful of cash at them or spend a couple/few $K. What they do have in stock is priced fairly, and if you can't wait for delivery from an internet store they are a good option.

06/14/2007

Provided by Citysearch - 
Overall
Poor Customer Service

I was there today; I notice the same poor service the first reviewer mentioned. I browsed the store for about ten minutes and noticed they were consistently flippant to each customer. When, I finally ask about their selection of tripods the sales person walked me over to the area of the store and then left acting bored. I decide to buy my tripod at Kamera Corner, which has much better customer service.

12/26/2006

Provided by Citysearch - 
Overall
Ditto to previous post: Bad

Good selection, but customer service and good prices WON'T be found here. They seem bothered if you ask them a question and are not at all helpful. You'll likely get single sentence responses and they look at you like you're wasting their time. Which seems odd because some of them do ask you if you need help when you arrive - perhaps they are comissions based, because it's downhill from there. I went back recently thinking perhaps my first experience there was a fluke and that they weren't normally like that...trying to give them the benefit of the doubt. It's also a short trip from home. My mistake. Same ""customer service"" as before: terrible. It was a very unpleasant experience.

Prices are also well above what you'll pay elsewhere. There are so many other options out there, both online and local that there's just no reason to go here. I'll be taking my own advice in the furutre as well and go somewhere else. I don't know how they manage to stay in business!

09/09/2006

Provided by Citysearch - 
Overall
Agree with previous review

I would have to agree with the previous review. They have a very good selection, but their attitude is horrible. They make you feel stupid because you are not a professional photographer.

I would suggest Keeble & Schuchat in Palo Alto. They don't make you feel quite as bad for asking questions.

06/30/2006

Provided by Citysearch - 
Overall
One of the worst experiences i've had

I went into san jose camera ready to spend >1000$ on a lens for my digital SLR. When i asked to compare two different lenses the sales guy just shrugged then acted like it was a pain for him to help me. (by the way there was nobody else in the store except for 3 other employees who by the way were mocking someone who called in to ask questions) The sales guy told me he couldnt show me one of the lenses and i could look at the box on the wall from behind the counter. Now i would have liked to compare the two side by side before such a large purchase, but ended up leaving instead of putting up with these guys.

so i ended up calling the manager and he didnt apologize or offer any suggestions.

i cant belive they could run a business that insults questions from customers who are buying such expensive items.

I hope none of you shop there. could someone please post other potential locations for camera gear in san jose? i will never step foot in that store again. To san jose camera: you have lost a customer forever.

More About the Business
Canon - Nikon - Olympus - Pentax - Sony Panasonic - Tamrac - LowePro - Pelican Smith-Victor - Photoflex - Manfrotto - Novatron
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San Jose Camera & Video

(408) 374-1880

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