claimed iconBusiness Response10/15/2008
What a shame you had to write such a distasteful review about our piano movers. You could have called our office with your complaints, we are reasonable people.
We have been moving piano's in San Diego County for 20+ yrs. and have many, many, repeat and satisfied customers.
About your floors, our men use a rubber tired dolly, to prevent marring your floors. I'm sorry, but our men CAN NOT wear the booties to move a piano. They need good footing (traction) and leverage. They can not be slipping or sliding, someone would get hurt. They do pad floors when necessary.
As far as placement of your console piano, you had my movers place it on a throw rug, which was too small. My mover said that about a half inch extended on one side, while an inch and a half extended on the opposite side. He said that they were trying to adjust the rug, when you said, "Don't worry about it". These guys do what ever adjustment they need to, they all need to be adjusted a bit. They placed your piano exactly where you told them to.
You complained about $140. for a 3 minutes of work. I guess you don't realize that it took 2 men, a truck (with lift-gate, fuel, insurance, etc.) that had to drive to the pick up location, load up piano, blanket wrap it, secure it in the truck, then drive to your home and unload. Sure, our movers are fast, that comes with 18 and 20+ years of experience that our men have. Also, they do need to get some momentum going, due to the weight of a piano. I think our price was very reasonable for your short move.
You made a couple of statements that I just didn't get. "moving cows or bulls"? You said, "Make more attention to my household"? What??
I think its shameful that you cn write a review like this, without ever even trying to rectify your problem with us.
Debbie, San Diego Piano Movers