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Rent-A-Center

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CLOSED NOW
Today: 10:00 am - 7:00 pm
Tomorrow: 10:00 am - 7:00 pm
Years in Business icon
43 Years
in Business
BBB Rating icon
Accredited
Business
(972) 801-1100Visit WebsiteMap & Directions5501 Headquarters DrPlano, TX 75024Write a Review

More Info

General Info
Founded in 1979, ColorTyme is one of the oldest franchisors of North America s independently owned and operated rent-to-own stores. Its franchisees operate more than 200 rent-to-own stores in over 30 U.S. states. The company s custom-wheels-and-tires franchise brand, the RimTyme operates nearly 15 stores in approximately five U.S. states. It is a member of the Association of Progressive Rental Organizations. ColorTyme is an independent, wholly owned subsidiary of Rent-A-Center, which is one of the largest rent-to-own companies in the world.
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BBB Rating
A
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Extra Phones

Phone: (972) 943-0113

Phone: (972) 624-6500

Phone: (972) 801-1192

Fax: (972) 943-0113

Fax: (972) 403-4935

TollFree: (800) 411-8963

TollFree: (800) 422-8186

Services/Products
Bedroom, Living Room and Dining Room Furniture, Televisions, TV Stands, Lamps, Smartphones, Audio and Video Systems, Gaming Systems, Washers and Dryers, Refrigerators, Freezers, Ranges, A/C Units, Desktops, Laptops and Tablets
Payment method
discover, visa, amex, mastercard, all major credit cards
AKA

Rent-A-Center, Inc.

Rent-A-Center Franchising International, Inc

Category

Reviews

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ST
Sam T.

12/27/2015

Overall

Ordered a Bedroom set. Took time off from work to meet delivery. An hour past the delivery window the truck showed up, turned around and left. Driver claims he didn't want to flip the truck over in my driveway. Sales offered to deliver the next morning costing me even more time off work. I refused and consider this a leaning experience dealing with liars and amateurs. I since purchased from another dealer and had no issues. Good thing RAC is a national company chain. They would never survive otherwise. I'll never do business and advise everyone I know and meet not to do business with Rent A Center.

AW
Andrew W.

12/23/2015

Overall

couches were ok at first, but in the first month both of them started to break and one ripped under the foot rest that pops up. Arrons came out twice and hasnt fixed either couches. after three months both are bending at the frames and the "love" seat's right side is bent to the left severely. All Arrons did was take 2 months off my total bill and I'm stuck with two broken couches.

SW
Steve W.

09/18/2015

Overall

You suck I accidentally pressed the star or u would not have got anything jerks u ducking idiots

WA
Wknnago A.

07/18/2015

Overall

Window king recommends RAC. MR. CHURCH OVER AARON'S RENTAL EVERYDAY OF THE WEEK. AARON'S DOESN'T CARE. RAC DOES! ASK ME WHY? 1(707)273-3100, PROFESSOR PHARAOH KNOWS BETTER. DONT WAISTE YOUR TIME AT AARON'S RENTAL IN EUREKA. TY. HUMBOLDTIANS.

BS
Brian S.

06/04/2015

Overall

Awful customer service, the moving staff broke my door moving out the washer and dryer I rented. I paid "$25.00" per week when it was actually $31-$33 per week depending on what shady charge they decided to add on top of the "tax." Richmond, Kentucky location's manager is rude & unprofessional. No one should ever rent from this store, let alone this company.

AH
Amanda H.

05/28/2015

Overall

They will charge you for a warranty but if you try to use it they say you never had one

RS
Robin S.

03/13/2015

Overall

The employees and staff are great when you first rent their products but as humans, sometimes we fall on hard times and can get a little behind on payments or have to turn the products back in. It would be really nice if they had a heart and were understanding, or even just plain polite but when I called to say that due to wage and hour cuts at work, I needed to let two of the three items, I was renting from them, go back...well, the manager ( I believe she is the manager) became extremely rude and hateful. It's not like I wanted to give up the stuff, but sometimes you have to do what's best for your family. I can get even more stuff, than I had from Rent-A-Center, at another local rental place, and it costs me exactly half. That's crazy! I am getting more stuff....and yet the payment is going to be exactly half of what I was paying at RAC. So.... you get ripped off extremely badly and then to top it off, the people get rude, when they really have no right to. It is part of the RAC reality that sometimes people do not pay the items off, but instead turn them back in,. RAC isn't losing any money.....that's how they make money. You pay for months and then return the products and they keep your money and then re-rent your items. What do they possibly have to get rude about???? I would highly recommend not renting from them. There is another company in town, with just as good of merchandise for half the cost. It's a no brainer to me. Bad customer service in a small town is a really, really stupid thing to do!!!!!

MJ
Mark J.

02/28/2015

Overall

very rude and hateful manager they try to rip you off payments way too high and their products are junk

TL
Tina L.

12/04/2014

Overall
Eugene rent a center

The manager at this place is very hateful!! Don't go there. I'm so glad to have changed my mind. There snakes at this store.

JW
Joseph W.

03/06/2014

Overall

Over priced by far too much and monthly payments that will break your pocket compared to other companies.

amyangel

11/21/2013

Overall

we tried for days to get them to respond by calling the location and an email and still they didnt care. that isnt bad they just didnt want our money .

Details

Phone: (972) 801-1100

Address: 5501 Headquarters Dr, Plano, TX 75024

Website: http://rentacenter.com

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