Do Not use this company. I called them today, I was experiencing problems with keeping my pilot lite lit, I assumed it was the thermocouple and I still do. I called on the phone I spoke with a very nice girl. I asked to get a written estimate she told me the estimate was FREE she said she would call me when they were on there way so I thought great sounds good so Hillbilly John was who they sent out to my house, now member the first impression always counts..... I didn't like his appearance nor his attitude, first of all he was very unprofessional he told me it would be $ 85 dollars just to "diagnose" the problem now isn't that an "estimate" I said I was told the estimate was free he said you waited all this time for a free estimate and well... he got a LiL mad he assumed I was just going to hire him., anyway the fact here was he couldn't even guarantee his work nor did he even look at my water heater I got rid of him real quick,, never again, SO DONT CALL RAPID PLUMBING UNLESS YOU WANT TO GET BURNED BY SOME HILLBILLY, , EXPENSIVE RIP OFF GUETTO TOO.