05/20/2011Provided by Citysearch -
I will NEVER book another party at the CHULA VISTA location ever again. My daughter had her 7th birthday there this past week and it was very stressful and unprofessionally handled. The manager (JACKIE) did not open the facility until after my party was scheduled to start. She looked like she just woke up wearing sweat pants, no make-up and her hair was messy. She argued with myself and my guests, while stating out loud that her personal excuse for being late is because she got her period.
After having enough of her excuses i asked to speak to her supervisor. she stated that she was able to contact her supervisor however she could not talk because she was out of town. the supervisor is supposed to contact me by sunday. 4 days after the party. I explained that i was uncomfortable paying her for the service i received and i will not pay unless i talk to her supervisor. She stated that was fine and while i was attending to my guest SHE CALLED THE POLICE!
The police agreed with me that the manager has NO PEOPLE SKILLS. They advised me to pay for the party and accept her $100 discount. When i went to pay she had already charged my debit card... WITHOUT MY AUTHORIZATION and KNOWLEDGE. Made it seem like she gave me the discount that she told the police but she didnt and continued to be rude to me and my guest infront of other people who were also having parties there that day too.
It just goes to show that this specific pump it up has lost many future customers because no one who attended that party will ever book there and they plan on spreading the word to their friends and family not to either.
Fortunately not all was lost that day. My daughter had a wonderful time with her friends and family. I on the other hand was humiliated and stressed out. But at the end of the day my birthday girl was all smiles!
DO NOT BOOK AT PUMP IT UP CHULA VISTA 751 design court ste A