I see that someone erased my review from last year , and I had two bad experiences with pretty paws from grooming our two tee cup yorkees. There were employees that could not follow instructions from me on how to cut there hair. The only thing I asked was to please not cut there beard and had them to even write my instructions on my order ticket, but they did it anyway. I'm sorry, but I stopped going there after the second time. ESPECIALLY when the groomer tried to get out of it. I used to use them a lot,but I just can't trust them anymore, even though they did a teddy bear cut on my yorkees that I loved. But I. Just don't want anyone that can't follow simple instructions. Believe me, the owner remembers me, and thsee incidents. Hope the owner has got rid of that groomer, and the owner has learned that to follow instructions. Oh yea, another man was done the same way the same week. He contacted me on his issue.