We trust them with our dogs for overnight boarding of any length of time. We have done just one night, and for several weeks as well. Our dogs play with the other dogs during their stay, and everything has been great with that. They always feed our dogs the correct amount and they have never gotten sick or hurt. The price is great especially with the discount we get for having our two dogs stay together. We have... view moreWas this review helpful?Yes No|Flag Abuse
Mon - Fri 6:30 am - 6:00 pm
Sat - Sun 7:30 am - 5:30 pm
- * Luxury suites and condos * Indoor/outdoor group play *Group "Slumber Party" boarding *Staffed 24hrs a day, so doggies are never left alone!
- Payment method:
- master card, visa
- Luxury boarding with TV's, DVD players, piped in music, K-9 Grass, Skylights, and comfy raised beds and furniture
- Dog & Cat Furnishings & Supplies, Dog Day Care, Kennels, Pet Boarding & Kennels, Pet Sitting & Exercising Services, Pet Stores, Pet Services, Pet Supplies & Foods-Wholesale & Manufacturers
Left my dog here for 6 nights and came back to a very sick dog. His collar was badly chewed by another dog and he was lethargic/sickly for nearly 2 weeks. Cost me quite a bit for vet bills to get my dog on track. I would never use this facility again.Was this review helpful?Yes No|Flag Abuse
I had to board my dog for the first time and was really worried because he is very attached and even though he is friendly he does not trust other people as he does me. He is also very active and is scared to be alone I didn't want him to be in a crate the entire time I was gone. I have heard about the Pet Play House before and thought it was a great place for him so that he would be able to exercise and socialize as... view moreWas this review helpful?Yes No|Flag Abuse
I've used Pet Play House many times when we go on vacations and couldn't feel more safer leaving our dog. I've booked her in both the slumber party and condos. I've seen other boarding places in Reno and they put them in a warehouse w/ no windows. Also at pet playhouse, they have an employee there 24hrs a day. At other places, they leave at 11pm and don't come back until 6am. To me, when you are boarding 25-30 or mor... view moreWas this review helpful?Yes No|Flag Abuse
Our dog regularly attends daycare elsewhere, however, we needed to board our pooch and didn't like the idea of a regular kennel. Based on the other glowing reviews, I decided that this was the place to go. In order to board your dog here, you have to attend one day of daycare so they are able to determine how your dog interacts with others. As we expected, our dog passed with flying colors. I was very impres... view moreWas this review helpful?Yes No(2)|Flag Abuse
We are very sorry that this customer did not have a good experience. Over the past 10 years of opperation, being the innovators in cage-free boarding in Reno, we have developed the safest possible way to handle group boarding and day care. Doggies are very excited when they arrive, and it can take a while for them to calm down and settle in, and it is much safer when all the doggies are at about the same energy level. When a doggie arrives late in the afternoon after sleeping all day while their parents are at work, it causes problems... the doggie can inadvertantly "annoy" the other doggies that have been here since the start of our day and are getting tired. This can cause arguments, and the last thing we want is to have an injury. That is why we have very specific rules on our boarding contract regarding the before noon drop off for group play and slumber party boarding. We suggest and offer other options to customers that cannot meet the before noon requirement... have a friend drop off the doggie, take an early/long lunch to drop off the doggie or, when availabe, upgrade to a suite or a condo for the first night for an additional fee. We are very sorry that the circumstances caused us to react in a rude way.
They just moved into their new digs and it's incredibled! Like something you would find in a BIG city. Very clean and bright...indoor/outdoor. My dog loved boarding in a Condo with a TV and group play for free. She didn't want to come home with us at the end of her stay, so we ended up signing her up for day care 2 times a week. It has been the best thing for her...you can just tell she is a much happier dogWas this review helpful?Yes No|Flag Abuse
This is the best place to take your dog! So bright and clean. My dog had a WONDERFUL time! We liked their boarding so much (and our dog loved it too--she didn't want to go home with us!) We are now signed up for day care 2 times a week. We boarded her in a really cool condo with a faux yard and TV...added group play for free, and added a couple of walks...I think she had a better vacation than we did!Was this review helpful?Yes No|Flag Abuse
Thank you for your positive reveiw! So glad you and your dog are happy with our service and you took the time to share your comments.
Been taking my dog there every work day for the last 20 months. My dog likes going (he'd rather be with me, but what dog doesn't). I haven't even considered switching day care since they're friendly, reasonable and easy to get in and out of. Plus every "special occassion", your dog gives you something to remember them by. The other good news is their new building will be done soon which will be even... view moreWas this review helpful?Yes(1) No|Flag Abuse
And we luvpark! Thanks for this nice review. We too can't wait for the new building--hoping for Sept 2008. It will be wonderful with a bunch of state of the art features found in no other dog day care and boarding facility in Reno and Sparks--keep your eyes and ears peeled for news of the opening!
I love this place and my Dog loves this place! We had trouble finding a place to board him where he didn't have to be medicated due to self mutilation from the stress of being placed in a chain link run (or crate! who would do such a thing!) right next to not so friendly dogs. At the Pet Play House, they get to run and play inside or in the yard with other friendly dogs, and at night they get to sleep in bed wi... view moreWas this review helpful?Yes No|Flag Abuse
I love this place and so does my dog! The employees are super friendly and knowledgeable without being snobby like some places...they never cut down their competition like other places, they let you see the place and make your own choice. It's not smelly and they don't take mean dogs, so you don't have to worry about your baby. Try it! you will like it!Was this review helpful?Yes(1) No|Flag Abuse
Thank you so much for your support! We love hearing from our customers. We are so glad you like our facility, employees, and the dogs we accept.