I called Miller's Septic after a referral from Greg (the owner's) brother, Brian's Septic. Thursday, after removing my deck for them, they came back out and told me my lid was too large so they would have to have help and couldn't do that until Monday. By this time I had been without plumbing/washing capabilities in my house for nearly a week. They ASSURED me they would be out at 9:00 on Monday. At 11:00 WITHOUT SO MUCH AS LOOKING AT IT OR TRYING TO LIFT THEY LID they told me to call another Septic service. In other words, too much trouble in spite of the fact they had assessed the entire thing four days earlier. They could have told me then but NO...had me wait another four days to have two trucks (one not working, apparently) show up and a mere..."sorry, mam, call Apalachee Septic" and they were on their way. Greg the owner, who always answered calls prior to this hasn't answered one since. DO NOT USE THIS COMPANY.