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Megabus.com

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Business Details

Bus Service, with Rates starting as low as $1 per seat.
Hours:

Regular Hours

General Info:
Reserve your seat via the internet for discounts - www.megabus.com Reservations By Phone! 877-GO-2-MEGA You can reach megabus.com customer service by calling 877-GO2-MEGA (877-462-6342) between 6:30AM and 10:00PM CST Mon-Sat, or 6:30AM and 8PM CST on Sundays. megabus.com is the first non-stop intercity express bus line delivering high-quality low-cost travel options to seventeen Midwest cities and eight East Coast cities, for as low as $1 via the Internet at www.megabus.com. Travel in comfort in our new fleet of double decker buses. State of the art coaches with free WiFi and power outlets. Go Green with megabus.com! 10 times more eco-friendly than air travel and less emissions than car travel. Service for megabus.com operates daily between: * Chicago * Cincinnati * Columbus * Cleveland * Columbia * Detroit * Indianapolis * Kansas City * Normal * Champaign * Madison * Memphis * Milwaukee * Minneapolis * Toledo * St Louis Service also operates between Indianapolis and Cincinnati, and Cincinnati to Columbus. In the east megabus.com operates between New York and Boston, Washington DC, Baltimore, Philadelphia, Syracuse, Rochester, Albany, Ann Arbor, Buffalo and Toronto Canada. megabus.com is a subsidiary of Coach USA, one of the largest transportation service companies in North America.
Extra Phones:

Boletos de Autobus Mexico: (314) 739-5017

Bus ticket to Mexico: (314) 298-9828

Sponsored Links
Brands:
megabus.com is a subsidiary of Coach USA. Coach USA is one of the largest transportation service providers. They own and operate more than 20 local companies in North America that offer scheduled bus routes, motor coach tours, charters and sightseeing tours.
Payment method:
debit
Price Range:
Fares will vary by reservation date, day of travel and demand for seats.
Category:
Bus Lines

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Reviews

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09/02/2016

Overall
Punctuality
Service

There is no such thing as customer service. The bus that was supposed to arrive almost 90 minutes ago "can't be found". Really? No idea when it will arrive.

Actually the update is "we must have missed the bus". I explained we did not but he insisted. Then he said they have no idea where the bus is --- hopefully it didn't go into a ravine because no one would ever know how to find it. I will never use this service again

02/21/2016

Overall

Bus is broke down on the side of the road with little to no help on any info when the rescue bus will be here. We keep getting the run around in what time that will be. Were all sitting here on the dide of the road broke down. This is not a safe way to travel nor do i recommend any one traveling this way its always so unsure on the outcome and its not a quick ride.

02/15/2015

Overall
Megabus only as a last resort

There's a serious lack of customer service.



Despite a thoroughly enjoyable morning drive from NYC to D.C., it was the terrible experience on the way back that will leave a bad taste in my mouth.



There was serious miscommunication between the arrival of the bus and the info shared by the dispatcher at Union Station. No one gave clarity until much after the alleged departure time. The dispatcher and her crew gave snarky remarks with a serious attitude that I certainly didn't appreciate. I don't think I would ride Megabus again. Greyhound, Boltbus or Amtrak will certainly be my next options in the future.

12/23/2014

Overall
Id Rather take a ChinaTown Bus

Bad service. Not only is Wifi free! It also doesnt work! My bus was running late to my final destination on a 10* hour bus ride and they couldn't even give an educated guess as to around what time bus was going to arrive ((super early in the morning)) they wouldnt tell coustomers how much they were off by so far and acted as if they were being personally attacked by the question. When it was made clear* I just wanted to know so I could tell my ride! They yelled at me for stepping off the bus from the top story, which was very stuffy, I have asthma and could NOT breathe. And then let a little kid down the same stairs they had yelled at me for. Super rude, this bus company has a LONG ways to go before it will ever be considered a "classy" way to travel. Maybe start by hiring bus drivers who are not complete idiots. I usually fly. & I have tried many of the bus systems as well and my conclusion? Id rather take a China town bus. No wifi either way, less backtalk from drivers, suprisingly more respect. Be careful everyone!!

11/21/2014

Overall

the ticket is not refundable and I have more luggage than their luggage policy required.



They only allow one luggage and one carry on bag.

I phoned them about it, they say I need to pay an extra ticket for the bags. not just extra money for ship the bag, its to buy an extra ticket. The guy on the phone was very very rude.



Then I send e-mail to consumer service, they suggest me to buy two extra ticket!! Worst bus company ever

08/26/2014

Overall

Just walk. You're obviously visiting this site because you're contemplating purchasing a ticket. So to you, I say - walk rather than take Megabus. It will take several days - sure, but it would be expediently more pleasant.



And dependable. You can depend on your two feet can't you? Even if you can't and even if they gave out after two blocks - they would still have worked more than the 12 some employees sitting aimlessly in the only square foot of shade on the block. Imagine waiting over 2 hours for a bus alongside 100 some other stranded passengers in the unforgiving pavement-fresh July New York heat, and then trying to get an update from the dozen or so Megabus employees, and being told "No one is answering the phone. What do you want us to do?" And then continuing their heated debate on who's going to walk 20 feet to a nearby hardware store to purchase a trash can for some reason.



Or fly! Or take a train! Sure, it may cost 100 times the price - but it will still be cheaper than purchasing a ticket on Megabus, waiting over two hours to only be told that the bus wasn't going to show up, and THEN having to purchase a plane or train ticket. I mean - you would think that Megabus would give you a refund after failing to provide you a service that you paid for, but you would be mistaken. I've sent 6 emails - and have yet to receive a response.



Or take any number of more reliable bus services. Take Vamoose, or Bolt Bus, or Grey Hound, or Peter Pan, or highjack a school bus.



But for the love of God, don't waste your time or money on Megabus.

08/22/2014

Overall

MY FIRST EXPERIENCE WITH MEGABUS AND ITS LACK OF CUSTOMER SERVICE WAS AN UNMITIGATED DISASTER. I FOUND THEIR CUSTOMER SERVICE DEPARTMENT IS A THIRD PARTY, POSSIBLY OUT SOURCED CALL CENTER WITH NO WAY OF CONTACTING THEM BUT AN EMAIL. MY $20.00 TICKET LOSS DUE TO A POLICY OF NO REFUNDS OR NO RESCHEDULING WAS A HARD LESSON TO LEARN. IT WILL HOWEVER, BE THE LAST TIME I WILL EVER USE MEGABUS. I FIND MEGABUS TO BE BY FAR THE SHADIEST, CUSTOMER UNFRIENDLY, FORM OF PUBLIC TRANSPORTATION ON THE PLANET.



FIND ANOTHER MEANS OF TRAVEL OR STAY HOME!

08/13/2014

Overall

So terrible i wouldn't even give it 1 star. Booked a round trip from Toronto to Montreal. Ticket was 80 bucks each way (not too far off from a train ticket but still some savings) the ride there was behind by an hour and a half and we froze the whole way. Not just a little bit of AC everyone on the bus was shivering and trying everything they could to cover themselves up. It was unbearable. Then on the way back we missed our bus by 4 min because we couldn't navigate our way out of the metro terminal (no signage pointing to megabus) and the bus left without us. When i went to the desk the woman said there was nothing she could do (i.e. no refund of ticket) and if we wanted to go on another bus we would have to pay another full priced fare and the only bus we could get on is later that night (this was 1030 am). We had to spend 140 each to grab the next train to toronto. I would never recommend this service as a means of travelling and i would never use megabus again.

05/28/2014

Overall

Wish I could give it negative 5 stars. Booked a roundtrip from Reno to Sacramento a month ago. Two weeks ago I got an email stating my trip to Sac had been cancelled, but if I clicked on a link I could reschedule at no cost, which I did. Schedule had only CHANGED - by 20 minutes. Not sure why "cancelled"?? Today I get email saying trip from Sac to Reno is "cancelled" and to follow links. No links provided. Took over an hour to find a phone # to call, finally reached very rude customer service who said the refund had been processed and I would HAVE TO just re-book - so nooooo, I don't HAVE to do anything - cancel the whole trip. Again, the trip wasn't cancelled, just the TIME changed by 20 minutes!! They refused to cancel the other leg, and won't refund me for the booking fee. They also REFUSED to allow me to speak with a Supervisor! This is THEIR fault, and it is costing me?? I think not. Do not use these crooks!!!!! I have disputed the charge on my credit card and filed BBB and DOT complaints.

04/25/2014

Overall

This is the worst bus service I've ever encountered! They don't tell you, your being picked up on corners and and if you miss your bus, you have to purchase another ticket. they won't let you speak to a manager. it's not worth the cheap seats!!! Unfortunately I have to give them a star, I'd prefer to give them nothing...Read the complaints on BBB

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