I will NEVER step foot in a Massage Envy again, and I would never recommend this company. After having one massage there months ago, they insistently talked me into signing up for their monthly membership. I refused until they informed me of a 3 day grace period to cancel the membership. I signed up to make them stop pestering me. The next day I called, cancelled, and received a confirmation code. Easy enough, right? Wrong.
The next month, I received a call from Massage Envy saying that I had a free massage waiting for me, and would I like to schedule my next appointment. I thought this was suspicious, as there is no way Massage Envy would give me a "free" massage. I checked my credit card transactions online, and what do you know, I am being charged for the membership that I thought had been cancelled.
After weeks of calling, waiting on hold, being hung up on, leaving messages, and empty promises from Massage Envy staff, I have given up. Employees promised to leave a message for their managers, managers promised to call me back, and when I finally get ahold of a manager she tells me that my membership was never truly cancelled, and the only person who can help me is the specific manager that I dealt with the day I called to cancel. That is absolute BS. When I called to speak with that manager, she put me on hold for 15 minutes and then hung up on me. When I called back (several times) my call was ignored.
The business strategy of this company is absolutely despicable. Practically forcing customers to sign up for their monthly membership, and then lying to customers that want to cancel. To blatantly hang up on me, ignore my calls, never return my messages...baffles me. They don't have the time to return my messages regarding my cancellation, but they somehow have the time to call me every month to inquire about me scheduling my "free" massage for the month. The staff is always seemingly polite, but they are obviously intentionally ignoring me. I do not blame the employees, as I am sure their supervisors are forcing these strategies down their throats. This company and their business practices are absolutely despicable. Take your money somewhere else, ANYWHERE else.