Their service was a disaster this weekend. I made reservation online two weeks ago and verified by phone twice two and was assured a 10 passenger van would arrive at my house on September 27, 2016 at 4:30 pm as requested. I was told I would receive a confirmation call the morning of 8/27. When I did not receive a call I tried for hours, to contact the company by phone, email and their booking form on their website. No one responded. I made back up plans where my husband and I would drive our cars. At 4:00 pm I received a call from the company that a driver was on his way and said they had a problem in the office, no one was returning calls. At 4:20 I received a call from the driver that he was on 695 stuck in traffic and would be a little late. Even without traffic, 695 is a half hour from my house. I had to quickly return home with my husband and drive everyone to our event and we were all late.