I have gone to Mad Platter to enjoy myself on multiple occasions. I have received terrible service, no help, and no manager apology. I have called to speak with the manager directly and have not received a phone call back. I would recommend driving a little extra to go to another place. The pieces are cute, the store is cute, but the service is not worth it. One of the pieces I received was superglued, and the employee checked before handing it to me. She caught it and left it for her manager. I never received an apology for that either.
It could have been better had it seemed like the manager cared to take care of my problem. She instead still has not spoken with me directly.