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LensCrafters

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Business Details

LensCrafters loves caring for eyes. We always have, and always will. Find a location near you to schedule your appointment, or visit our website to view frames, order contacts or see special offers.
Hours:
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Services/Products:
Prescription Eyeglasses, Prescription Sunglasses, Contact Lenses, Eye Exams, Eyeglass Lenses
Brands:
Anne Klein New York, Brooks Brothers, Bulgari, Burberry, DKNY, D & G, Dolce & Gabbana, Oakley, Persol, Polo Ralph Laurent, Prada, Ralph by Ralph Lauren, Ralph Lauren, Ray-Ban, Tiffany & Co., Versace, Vogue
Categories:
Optical Goods, Eyeglasses

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05/31/2011
I went to the St.George, Utah ...

I went to the St.George, Utah lens crafters in the Red Cliffs Mall. All I had to choose from, as far as glasses, were all name brand and very expensive. They told me that they don't have any non name brands. I finally found a decent priced pair of dolce & gabana. Even with a 40% off coupon and $100 discount, it still costed me $350. A week later, my glasses are cracked, from inside the frame. They better fix ... view more

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claimed iconBusiness Response.08/29/2012

BBB? really? Because you couldn't bring yourself to just walk out the door? How about order online? The world is at your fingertips and you bought glasses in a store where they where overpriced and you blame them. Get real.

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09/13/2010
Fast!

I was very pleased with the quickness of getting my glasses. Since I put everything off till the last minute, they were able to make my glasses that day before my trip. And the staff from the doctors office next to lenscrafters was so friendly, it made my whole experience wonderful!

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05/26/2010
So how did you review a place you've never been to?

Exactly my point about online reviews of businesses!! How can you trust a review when you can't verify that the person reviewing even lives near the business(or in this case, even lives in the same time zone or part of the country) The same person 'Cainoiguy' reviewed a business in Baltimore, Maryland--on the same day, (01/24/2010) as the Lenscrafters here in Caldwell, Idaho. Do you expect us to believe that that c... view more

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01/24/2010
unexpected

The eyeglasses here were very expensive! Even with a 50% off coupon, my Versace selection was over $400! And the others were the same. It seemed like there was only very cheap looking stuff(which wasnt that cheap) or very expenxive. By the time you sit down to add the stuff up----it's expensive!!

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01/06/2010
AMAZING

The Lenscrafters on St Rose and Eastern was nothing more than speectacular. I needed glasses quickly and had never gone to a Lenscrafters before. This location took such great care of me that I booked appointments for my whole family there. The best customer service I have ever received in my life came from the people working at that store. Good Job St Rose Lenscrafters!!!!!

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Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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08/28/2009
They really don't care about customers!

Please visit My Blog to see the entire review: http://msrozz.blogspot.com/ FRIDAY, AUGUST 28, 2009 Update from LensCrafters...the Liars! I received a response from the BBB and Lenscrafters is stating that I did not request any enhancements when originally quoted...BULL, I stated exactly what I wanted and it was understood...the employee is just trying to cover her behind! That's why the employee had to call her l... view more

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When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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