We used this attorney's office. Our phone calls were never returned. The paralegal that was supposed to help us was calling us for instuctions of what to do?? We handled all the arrangements of rental car, repair shops, etc. They never helped with anything. We waited around for a month and finally called until they answered. We were told they would not be representing us anymore?? I've never heard of that. My husband was hit from behind. This should be an easy case. These people obviously don't care about anybody but thier bottom line.