This place doesn't even deserve one star. The absolute worst customer service I have ever experienced. I would not recommend this place to a friend or enemy. I should have known what the expect when I pulled up and another customer is outside screaming swear words at the top of her lungs. The whole office was completely unorganized, it smelled, and one of the computers "did not work." So, there was a line of customers waiting to be helped with only one working computer. Now, I'm used to waiting. In fact, I expected a wait; however, after an hour of waiting with no assistance my patience had drawn thin. The one women refused to make eye contact with me and the other one told me that they did not have a car for me regardless of the fact that I had reserved a car and even called to ensure there was a car for me to pick up. When I was finally given a car that seemed to just appear out of thin air, it had less than a quarter tank of gas, it was completed scratched and bent up, it drove like it was going to break down, and was three months late and about 7 thousand miles past its oil change. I would rather be stranded at home than ever use this place ever again. WORST RENTAL PLACE EVER!