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JT
Jessica T.

10/02/2015

Overall

I am a tenant of a property that this business services. While they were mowing the lawn outside my apartment door I heard a loud bang on the door. When I went outside to see what it was there was a rock outside my door. Since the guy was mowing the lawn off to the left of my door I realized that the mower kicked up a rock and hit my door. I did not use my vehicle the entire day, and the only time I went outside was to see what the noise was. When my husband came home he noticed a dent on the back quarter panel of our vehicle (which is parked directly in front of out door). Also the rock that had been outside my door had disappeared. I contacted the management company of the apartment complex, who said Andrew would contact me. He never did so I called him. He insisted there was no way his employee and equipment caused that damage, but if it did it would have been worse then it was. He also came to see my vehicle AFTER I had sent pictures of the damage as he requested, but never told me he was there to look at my car, or mentioned that he would even be doing that. He said that he didn't believe that damage was done by a rock at all. He said that it looked like someone threw something out of the upstairs window, which IS actually impossible as that is my apartment. Upon having the insurance adjuster going over the damage he concluded it was a rock that hit my vehicle. I gave that information to Andrew, which he replied that the adjuster can't determine that (even though that's his job) and I still can't prove it was them, EVEN THOUGH I was home and heard the whole thing. Customers be aware that if you hire him, unless there is video proof OR you watch his employees the entire time HE WILL NOT take care of the damage caused by his company. Completely unprofessional and bad business practice

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Phone: (717) 951-1536

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