I scheduled a teeth cleaning months in advance and my first time to use this facility in my local community of Douglasville, GA. They kept me waiting 2 hours before calling me back when I arrived 30 min prior to my appt time. I had expressed on 3 separate times to the staff to not perform any services for me beyond my copay and what my insurance allows and covers. They said my wait was due to them verifying my insurance. Once I was finally in the chair, they then wanted to come back and charge me for req'd x-rays which I declined and said they could get a copy of my prior year xrays from my prev dentist who was no longer under my insurance plan. They said they had to have xrays then before they could clean my teeth. I refused to pay for them and was going to exit and leave. They then came back and said they would perform the xrays at no cost and not to worry. I again said DO NOT perform any services on me beyond my copay and what ins pays for and I do not want anything but my teeth cleaned. After over another hour of sitting in the chair and her floating between me and 2 other patients I had - had enough of waiting to only be given half of my teeth cleaned. I had been more than patient with this office staff. I got up out the chair paid my copay and left the facility without ever seeing the actual dentist and vowing I would never return to this place again. Here I am months later fighting bills that started arriving within 30 days of my Dec 2013 appt. First bill was over $800 which included billing me for the xrays that I declined and said I was not paying for while sitting in the chair. The local office mgr says there is nothing he can do about it and to contact corporate. He would only speak with me once. The second time he would not even speak about a solution and hung up on me. Corporate has never gotten back to me in 3 months of trying to contact them. I have since filed complaints with the insurance provider, BBB, State/Local Board of Dentistry, and the State Licensing Board and tried to file a complaint (which they will not accept) with the Amer Dental Assoc. Here I am into month four and just received another bill from Great Expressions. I never authorized or gave them permission to perform ANY service on me beyond my copay. Good luck to you if you go to this facility. I hope no one ends up fighting bills for services that I knew I could never afford to pay. I wish I had never given this place a try for a simple yearly teeth cleaning.