These guys should get zero stars. They are by far the worst in customer service I've ever had the unfortunate luck to deal with. I set up an appointment with glass doctor last week for a Friday afternoon; no one showed up, and they did not call either. I missed the afternoon from work, and drove three hours to meet them at my rental. I called numerous time, and spoke with the national line representative each time. The local business (Augusta) never called me back, and never explained to me why they would not give me the proper courtesy. I called again this week, several times, and never received a call back. Yesterday (Wednesday), I called for one last time, and still nothing... I gave them my office number and personal cell phone number.
Stay away from Glass Doctor, they are definitely not professional, and don't care much about customer service.