Gillware Data Recovery
1802 Wright Street, Madison, WI 53704
Better Business Bureau (A+)
Greater Madison Chamber of Commerce Member
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Got a call from this company wanting us to refer them. I asked for them to remove us from their list. He said they had no list. I then politely ask that they not call us again then, and he said I will give you a call next week and hung up, so I blocked them from being able to call us again.
1.) We would never refer a company we don't know and have never used as it could reflect poorly on us if we recommend a bad company.
2.) Based on the response I got back, If they will be a jerk to someone they didn't even know like myself, then they will do the same to you.
I personally will never use or refer anyone to this company based on the way they interacted with me over the phone.
I will not use this company again. I paid upfront $4000.00, They sent me a file list of recoverable files, I recieved my data and only a small percentage of files could be opened. The ones that did were corrupt and messed up. The photos were only thumbnails. Since they have a guarantee of a successful recovery or your money back, I called and they have been giving me the runaround. This has been going on for 4 months. Also it took over 4 months to get the data. I am trying to cancel the credit card they charged because of the poor customer service I am getting. I will not use them again. Buyer beware. Helpful at first. No longer.
My Linux-formatted RAID-mirrored pair of drives had failed. It turned out one drive was physically scored and the other corrupted. I lost my entire life's worth of personal data - over 150 GB. Gillware responded immediately to my inquiry on their website. They aggressively worked my case and maintained communication throughout. They did exactly what they said and recovered every bit of my data - fast. Thank you Gillware!!
As an art director, my files contain past work done for my clients, thousands of digital images, annual reports, brochures, ads, etc. The sort of files that takes up a lot of space on my computer, but also need to be handy at a moment’s notice. Storing everything thing on an external hard drive made perfect sense, until the hard drive failed 3 months after I purchased it. Having tossed all the CDs that originally held the files meant I was facing disaster.
Gillware is certified to work on my hard drive by the manufacturer, so I called them right away. They were pleasant, informative, and above all, willing to explain the recovery process to someone who doesn’t have in-depth knowledge of computer workings. Best of all, they worked with me on price. I had no idea that this could be extremely expensive, but they understood that a single person did not have the resources to put into a huge repair. They kept me informed every step of the way via email and personal phone calls. Best of all, they sent everything back to me in a spanking new hard drive. I’m back in business, and would recommend them to anyone who has that awful “Oh no” moment when technology breaks down. A+++, 5 stars, Rave Review!
Back this summer our harddrive went out and it had all of my important files on it.
Therefore, we took it back to where we got it and asked if they could retrieve "all"
the files off of it; the company said sure. When we got the files back and were going
through them the most important ones could not be found. So we took it back to the
company and told them that there were some files missing. However, when they went
back to try to retrieve them they said that they could not. Therefore, they referred us
to Gillware Inc. There they told us of what could be done, an estimate on how much it
might cost, all in a very nice, proffesional, and polite way. Within a few days Gillware
called and told us on what was going to happen and how much it was going to cost.
Gillware also informed us of some ways on how to make the price lower. That week
my files were retrieved; and the price was half the cost of what the, company that we
bought the harddive from, told us it was going to be. It was a relief! On the third
bussiness day we recieved the retrieved files, all in a well protected package, my
'babies' were home. Now I'm writing this to recommend to you that Gillware Inc. are
the people to retrieve 'lost' files on 'bad' harddrives. Thank you Gillware Inc..
I was really frightened when my computer and hard drive "fried" from a bad surge. I had lots of very importsnt data on the drive that I had to recover. I had never used any data recovery service before, but chose Gillware after an extensive websearch and comparison. I am thrilled I chose them. Every bit of data on the drive was recovered. The people at Gillware were great. They kept in touch with me, were very professional, and made the entire process as pleasant as once could have fearing the loss of data.
Before having to give them the final ok to recover my data, they e-mailed me a list of the data structure of the drive, showing all of the files that they were able to save. This was a very reassuring step for me. After giving the ok, they promptly shipped the recovered data back to me.
I have nothing but the highest praise for Gillware.